Chennai, Tamil Nadu, India (https://aluperf.referrals.selectminds.com/jobs/83044/other-jobs-matching/location-only)
Bangalore, Karnataka, IndiaNoida, Uttar Pradesh, India (https://aluperf.referrals.selectminds.com/jobs/83044/other-jobs-matching/location-only?location_id=261)
Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.
An exciting opportunity to work in the ever-changing Telecommunication Industry. As a member of CNS C&CS OD GDC IND OMS Tx&IP, for our C&CS Operation Delivery. You will be a part of a team whose objectives are to deliver in an environment where openness, trust and autonomy are encouraged, each team member selects the tasks to work on and exchanges daily with his/her team mates on the progress and challenges.
As N okias growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.
We are looking for an Incident management engineer to resolve FM/CM tickets. In this job, you will be responsible for FM/CM/PM activities.
IP network maintain, upgrade software and new user-facing features in multivendors products.
Manage individual priorities, deadlines, and deliverables.
Build the MOP/HLD that support large, complex ISP/Enterprises Network.
Contribute to engineering efforts from planning and organization to execution and delivery to solve complex engineering problems.
3rd Part co-ordination for FM/CM tickets regards.
CARE cases co-ordniation
Daily FM/CM/PM report circulation.
24/7 Shift support
Support our sales teams in the identification and qualification of new leads and opportunities for the targeting of new customers as well as the further development of service features for existing customers.
Assess and understand the client’s business requirements, translating and recording these into formal network solution requirements.
Responsible for the development of a convincing solution strategy regarding current, intermediate, and future mode of operations including migration approach to achieve the FMO
Design and develop an end-to-end network solution design to meet the agreed network solution requirements while taking into consideration the economic parameters and competition
Ensuring all aspects of the solution are aligned to the strategy of the practice and win themes defined by the bid team
Responsible for preparing commercial offers, quotations, and proposals assembling costs for hardware, software, labor; creating a cost buildup using cost models or other tools
Preparation of Bill of Material (BOM)s
Creation of customer presentations for solution related topics
Construct compelling proposal responses that describe and support the network solution, owning all network technical sections of the bid response
Coordination and oversight of Third-Party Providers for solution components
Overall responsibility for the definition and management of network solution risks, including impact on the cost model and transition or transformation plans.
Handling the Atos approval processes to acquire solution / deal approvals.
Effectively support the handover of deals from bid into delivery teams and consult on the implementation of projects (where necessary) from architecture/solution point-of-view.
Your skills and experience
Extensive knowledge of the network market, vendors, technologies, and products
Expert design skills:
Generic Routing / Switching /Security Knowledge and hands on experience. (nokia 77xx , Cisco ASR , Juniper MX etc.,)
Data Center: LAN, WAN, DCI, Load balancing, Firewalls and Hyperscaler connectivity
Branch and Campus wired and wireless LAN and security, including SD-WAN, SD-LAN and zero trust security
Knowledge of network and server infrastructure, and the capabilities of cloud-based computing (IaaS, PaaS, SaaS)
Proficiency with Microsoft Office Suite including Excel, Word, PowerPoint and Visio
Vendors & Product knowledge
Cisco: Meraki, Viptela, DNA-C / SDA, ACI, Nexus, ISR, Catalyst, ASR/ Firepower Firewalls, Anyconnect VPN
Juniper: Mist, QFX/EX Fabrics inc VCF, EVPN-VXLAN, MACSEC Apstra, CSO, SRX, 128-T, NFX
F5: BigIP LTM
Pulse Secure: SSLVPN
. Certified completion for CCNP or NRS-2 Equal
Networking Scripting knowledge is added advantage.
Good communication Skill set
Trouble shooting skill set in IP domain
What we offer
Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.
Note: Some Project do not have flexi work or remote work permission. May have air gap room support to customer its subject to project allotment.
Nokia is committed to inclusion and is an equal opportunity employer
Nokia has received the following recognitions for its commitment to inclusion & equality:
One of the World’s Most Ethical Companies by Ethisphere
Gender-Equality Index by Bloomberg
Workplace Pride Global Benchmark
LGBT+ equality & best place to work by HRC Foundation
At Nokia, we act inclusively and respect the uniqueness of people.
Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.
Join us and be part of a company where you will feel included and empowered to succeed.
Provide 24/7 L2 support on relevant elements
Perform L2 fault and service restoration
Perform L2 fault investigations and root cause analysis to resolve issues within SLAs.
Input into Incident Reports and Problem Management
Update TT with L2 fault information, impact analysis and rectification.
During critical and escalated major fault rectification, participate in fault management as requested by the Incident Manager and attend the bridge conferences as per the WLA.
Escalation to Vendor for L3 support in the rectification of service impacting faults and other system faults as necessary
Collect and analyses required logs and traces during and post fault investigations
Support other L2 domain teams in identifying faults
Develop, maintain and perform L2 Health Checks and scripts
Develop and maintain L2 technical processes and tools
Ensure backup of all elements as per Back-Up policy
Assist performance team in troubleshooting of Network performance issues and customer faults, CPDs.
Review plans and results of IOT, SW release and feature testing
Review regression test plan, specifications and results for SW updates
Implementation of SW updates including review release notes, impact/risk assessments, FAR (participate in FAR to up-skill for GAR rollout), GAR, analyze performance post change
Maintain network baseline document set e.g. life cycle database for all elements
Review technical documentation/notes and faults descriptions from Vendor and implement workarounds/fixes as required
Maintain known issue list/ Risk Register
Improve optimization of alarms, counters and thresholds.
Provide recommendation to the local Engineering teams on configuration, software updates and general element management as appropriate.
Review, awareness and approval of CR activity and participate in Daily CR Review meetings
Usage data collection and control
Perform System Performance monitoring and analysis
Provide Operational Acceptance for new elements being introduced into the network
Provide data for pre-sales support