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Technical Specialist
Gurgaon, Haryana, India (https://aluperf.referrals.selectminds.com/jobs/79983/other-jobs-matching/location-only)
New
Customer Services (http://aluperf.referrals.selectminds.com/landingpages/services-opportunities-at-nokia-187)
NI Network Infrastructure
220000080W Requisition #
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About Nokia
At Nokia we create the technology to connect the world. Developing and delivering the industry’s only end-to-end portfolio of network equipment, software, services and licensing that is available globally. Through our research teams, including the world-renowned Nokia Bell Labs, Nokia is leading the world to adopt end-to-end 5G networks that are faster, more secure and capable of revolutionizing lives, economies and societies. Nokia adheres to the highest ethical business standards as we create technology with social purpose, quality and integrity. A truly global company, we are 160 nationalities working in more than 100 countries.
About Fixed Networks
Our Fixed Networks (FN) business group provides an array of “gigabit to the home” solutions to deliver data access to our communication service provider (CSP) customers. This includes Fiber-to-the-home (FTTH) as well as 5G fixed wireless access (FWA), xDSL and cable upgrades. We build solutions that don’t stop at the home but also bring that gigabit experience into the home using our meshed Wi-Fi solution.
Job Description
• Guarantee the highest satisfaction level of the customer through the SLA (Service Level Agreement)
• Analysis, diagnosis and neutralization of problem reports in the customer’s network remotely .
• If necessary, on site intervention inter/intra city.
• Rotation in hotline support 24*7 (on call duty)
• Reproduction of customer problems in lab environment (if needed & if possible)
• Engage in proactive activities to train the customer or to check on the sanity of the network.
• Cross-functional and multi-cultural teamwork .
• Independently works within broad guidelines and uses best practices and knowledge of internal or external business issues.
• Transfers concepts for professional direction of own organisational unit into actionable measures.
• Provide assistance to experts to perform troubleshooting methods like system level tracing, debug, protocol flow analysis.
• Identifies, reproduces and characterises defects and collaborates promptly with Expert and R&D teams for fixes.
• Interacts with customer for complex cases, providing workarounds, etc.
• Contributes for Root Causes Analysis (RCA) analysis and report creation.
• Complies with the requirements as per the emergency process role, whenever required.
• Creates knowledge articles (author, reviewer).
• Creates technical documents and guidelines.
• Develops competencies on products and solutions.
Qualifications
Education:
University degree in Electronics (BE /B-Tech), computer engineering or equivalent, majoring in electronics or IT.
Languages:
Fluent in English, both in speaking and writing
Behavioural:
Strong analytical and problem-solving skills .
Good Team player.
Creative and resourceful, assertive, customer first attitude.
Uses language as a tool to troubleshoot, to explain and to negotiate.
Can cope with pressure, stress resistant.
Technical Experience :
Products : Prefer to have working experience on Nokia products ISAM 7302 ,ISAM 7330 ,AMS 5520 ,ISAM FTTH (7302,7330,7360) ,5529 APC/IDM/OAD/SDC,NA 5530 etc.
Technical:
Must have knowledge of the GPON, SIP,IGMP,SNMP,SNTP, DHCP,UNIX ,PPPoE, ERPS,IPv4 ,IPv6 etc.
5-10 year of experience on DSLAM/GPON.
Basic knowledge of IP is mandatory.
Basic knowledge of Unix and Python preferable though not mandatory.
Candidate with less experience but passionate on new technology and willing to learn will be considered as well.
Flexibility:
Willing to participate in 24×7 on-duty service on rotational basis,
Willing to handle the 24×7 Mobile duties in out of office hours on weekly roaster basis
Imagine creating technology that has the potential to change the world. Working with us, you will have a positive impact on people’s lives and help to overcome some of the world’s most pressing challenges. We act inclusively and respect the uniqueness of people. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. Nokia culture welcomes people as their true selves. Come create the technology to connect the world.
Additional Information