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Description
You Lead the Way. We’ve Got Your Back.
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to
new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
Function Description:
American Express entered the travel industry in 1915 and today is one of the world’s largest luxury travel and lifestyle services networks. Travel and Lifestyle Services (TLS) is a key component of the value proposition of the American Express premium card products. TLS is focused on delivering Travel and Lifestyle benefits which allow American Express to create differentiation and loyalty with premium Card Members.
Purpose of the Role:
Operating across the Global Travel & Lifestyle Servicing Organization, this position on the Global Talent & Engagement Team is responsible for the design and development of training, using performance consulting and instructional design techniques to assess needs, identify the root cause of business problems and create formal and informal learning solutions for TLS.
The successful candidate will have passion and experience in learning curriculum design and working closely with their team and SMEs to develop a range of learning solutions from live facilitator-led training to self-paced formal and informal online learning.
Job Responsibilities:
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Work closely with Senior Instructional Designers to identify learning and performance objectives for new learning projects
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Apply adult learning theories into practical, application-based learning design and development with the ability to convert design specifications into effective and engaging learning experiences
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Write effective design outlines, scripts and storyboards for videos and eLearning projects
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Build interactive eLearning using authoring tools such as Articulate Storyline & Articulate Rise
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Create animated learning solutions using either Adobe After Effects, Vyond or PowToon
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Create video-based learning solutions using Adobe Premiere
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Create job aides and reference guides using Adobe Photoshop, Adobe Illustrator or similar graphic design creation tools
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Partner and collaborate in a team environment with other learning, and knowledge management professionals to deliver globally consistent learning experiences
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Acquire and apply new technology skills to instructional design practice
Qualifications
Qualifications/Functional Skills:
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Highly proficient in written and spoken English
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Experience in designing learning solutions including eLearning, animations and video
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Proficient with industry standard design software (e.g., Adobe Creative Suite, Articulate 360 suite, Vyond or Powtoon)
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Project management and leadership competencies to achieve design target timelines
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Experience in Contact Center environments and travel / financial services industries preferred
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Bachelor’s Degree or a minimum of three years of on-the-job application is required; Masters in Adult Learning and/or Instructional Design/Technology preferred
Technical Skills/Capabilities: Proficient with industry standard design software (e.g., Adobe Creative Suite, Articulate 360 suite, Vyond or Powtoon)
Behavioral Skills/Capabilities:
Enterprise Leadership Behaviors
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Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective
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Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential
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Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Job: Operations
Primary Location: India-Haryana-Gurgaon
Other Locations: India-Amex – for internal use only-Amex – for internal use only
Schedule Full-time
Req ID: 22006975
