American Express Looking For Lead Analyst at Haryana, India Full Time

Description

You Lead the Way. We’ve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Function Description:

GCS Operational Excellence aims to ensure that GCS has a robust first line of defense, playing an active role in supporting the GCS business meet its business objectives and demonstrating an effective control framework. This position will be responsible for Regulatory Business Self Testing in line with established RBST tests.

Purpose of the Role:

As a part of First Line of Defense, the candidate will assist in design, implementation and assessment of operational risks consistent with our company’s risk appetite.

Responsibilities:

The responsibilities of the incumbent will include:

• Perform regulatory Business Self Testing for teams across GCS in line with the established procedures.

• Monitor telephonicinteractions with prospects/clients and ensure sales reps are adhering to procedural and compliance requirements.

• Compliance and Quality checks include testing, remediation, trending analysis and close collaboration with business teams in improving their compliance performance.

• Generate insights and conclusions from data.

• They should be self-motivated and able to thrive in an environment with ad-hoc requests and shifts in direction

Critical Factors to Success:

• Good hands on experience on MS-Excel, MS-Access & PowerPoint

• Strong verbal & written communication skills and the ability to interact effectively with cross functional teams

• Demonstrated analytical skills including the ability to think through all aspects of problems and generate possible courses of action

• Proven track record in driving results; ability to coordinate and prioritize

Qualifications

Past Experience:

Experience in Operational Excellence, Compliance, Internal Audit or a related discipline would be given preference

Academic Background:

Bachelor’s Degree or equivalent

Functional Skills/Capabilities:

• Build and Leverage Relationships – Strong collaboration skills and demonstrated ability to network globally. Build and sustain relationships with key stakeholders

• Drive Results – Ability to adjust quickly to shifting priorities, multiple demands, ambiguity, and rapid change with time management.

• Self-motivated, pro-active individual with an analytical mindset and excellent attention to detail

Technical Skills/Capabilities:

Technical background not mandatory

Not Applicable

Knowledge of Platforms:

Microsoft Office, NICE, Salesforce

Behavioral Skills /Capabilities:

Enterprise Leadership Behaviors

• Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an

External Perspective

• Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential

• Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively,

Live the Blue Box Values, Great Leadership Demands Courage

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Job: Finance

Primary Location: India-Haryana-Gurgaon

Schedule Full-time

Req ID: 22017595