Desktop Support Analyst II
What You Will Be Doing:
Minimum of 5 years’ hands-on experience installing, troubleshooting and supporting laptops, PCs, peripherals and business critical applications for users in a large, multi-location, corporate environment via phone, remote control and desk side visits.
Experience supporting Windows 7, Windows 10, Apple El Capitan and Sierra, MS Outlook/Exchange, MS Office 2013 and 2016, Office 365, and Microsoft Skype for Business.
Experience using Enterprise remote-control software, software distribution tools and device management software.
Experience supporting McAfee Endpoint and Bitlocker Encryption software.
Experience supporting Sophos Anti-Virus and Enterprise malware scanning and removal tools.
Experience supporting end user collaboration tools, such as Microsoft SharePoint.
Experience upgrading PCs (memory, hard drive, data transfer, etc.)
Experience creating knowledgebase articles from ticket data and end user support interactions
Experience maintaining and update user’s PC asset information through the implementation of critical device management policies
What We Are Looking For:
Experience / Education
Typically requires a degree and 3-5 years of experience or High school graduate with equivalent related experience. May require specific certifications.
Arrow Electronics, Inc. (NYSE: ARW), an award-winning Fortune 102 and one of Fortune Magazine’s Most Admired Companies. Arrow guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2021 sales of USD $34.48 billion, Arrow develops technology solutions that improve business and daily life. Our broad portfolio that spans the entire technology landscape helps customers create, make, and manage forward-thinking products that make the benefits of technology accessible to as many people as possible. Learn more at www.arrow.com.
Our strategic direction of guiding innovation forward is expressed as Five Years Out, a way of thinking about the tangible future to bridge the gap between what’s possible and the practical technologies to make it happen.
IN-KA-Bangalore, India (Midford Crescent) GESC
Arrow Electronics, Inc.’s policy is to provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, age, sex, marital status, gender identity or expression, sexual orientation, national origin, disability, citizenship, veran status, genetic information, or any other characteristics protected by applicable state, federal or local laws. Our policy of equal employment opportunity and affirmative action applies to all employment decisions personnel policies and practices, or programs.