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This opening is only for candidates located in india, and will report into our head of support.
Builder.io is looking to add a technical specialist to our team who will work with our customers to resolve issues they`re experiencing with our platformThis role is ideal for a front-end web developer who has an eye for design and great communications skills.
As a technical specialist, you will…
Support users – you will be monitoring live chat and email to communicate with users to understand their needs and issues, and provide updates in a timely manner
Troubleshoot and resolve issues – diagnose customer`s technical issues and provide fixes to resolve them when possibleEscalate potential issues with our engineering team when necessary
Improve our product and documentation – when you`re not supporting users you will be spending improving our product and resources to help our customers
You will thrive in this role if you have…
3 years of experience in front-end development – html, css, javascriptKnowledge of responsive web designExperiences with frameworks like react is ideal
Great communication and writing skills – fluency in english is a requirement
A passion and excitement for helping people and solving problems
Experience with shopify, webflow, wix, squarespace, etc (this is a big plus!)
The items above are a starting point for a conversation, not a hard list of requirementsIf this role excites you, we hope you will apply!
What builder.io offers you:
Unlimited time off3 weeks is the minimum that we will ask you to take each year
Quarterly mental health daysWe shut down the whole operation 4 times a year to give our team a chance to rest and recharge
Paid parental leave12 weeks of full pay for the birth and care of a newborn child, or for the placement of a child for adoption or foster care
$500 home office reimbursementHelp get what you need to be comfortable working in a digital-first environment
$500 annual learning & development budgetFeel supported and empowered to continue developing your skills
Co-working space reimbursementWork from any wework at anytime with an all access pass, or reimburse up to $299/month at another local co-working space
Health insurance100% employer-paid premiums for medical, dental, and vision insurance for employees, and 50% covered for eligible dependents
Additional insuranceBuilder covers your life insurance, short- and long-term disability, and you`ll have access to supplemental benefits like accident and critical illness insurance
401kContribute to your financial future through our guideline plan
Real equityWe have a four year vesting schedule with a one year cliffWe also have a ten (10!!) year exercise window (yeah, we`re pretty stoked about it!)
About builder.io:
Builder.io is the first and only visual building (`no code`) platform that enables anyone to build and optimize digital experiences on any tech stack or platformWe`re backed by greylock partners and the founders and executives of many innovative and leading brands, including allbirds, harry`s, warby parker, caviar, and more.
While our hq is in san francisco, we are committed to operating as a remote-first company! our team continues to expand globally, with team members spread out across the us, canada, europe, and asia.
Builder.io is committed to growing an inclusive and diverse teamWe are an equal opportunity employerWe do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran, genetic information, marital status or any other legally protected status.
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