CIEL HR Service Hiring for System Administrator Job at Bangalore Full Time

Experience– 3+ years
Notice Period – Immediate joiners – 20 days

Location– Bangalore ( Temporary Remote )

Shifts : 24/7 Rotational

Mandate skill:
1. Excellent communication skills without MTI
2. Experience in ITIL, basic troubleshooting. (Hardware & Software)
3. International inbound call handling experience (preferably UK/US).

Roles and Responsibilities:

• Respond to inbound calls and log incidents and requests for users.
• Triage emails & self-service incidents and requests at inception, capture all relevant information to arrive at an initial diagnosis
• Prioritize incidents and requests as per the agreed service level agreements
• Call end-users as necessary
• Execute resolutions and fulfilment activities as part of FCR that are part of Service Desk responsibilities.
• Functionally escalate incidents and requests, to respective resolver teams
• Proactively request updates for incidents and requests which are assigned to resolver teams
• Seek end user acceptance of incident resolution and request fulfilment activities
• Document details and steps taken to resolve an incident or request
• Proactively suggest knowledgebase articles for consideration of publication
• Remotely connect to devices and systems to provide first line support

Job Type: Full-time

Salary: ₹300,000.00 – ₹650,000.00 per year

Benefits:

• Health insurance
• Provident Fund
• Work from home

Schedule:

• Morning shift
• Rotational shift

Ability to commute/relocate:

• Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor’s (Preferred)

Experience:

• total work: 2 years (Preferred)

Speak with the employer
+91 7904211927