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Full job description
Cint is a global software leader in digital insights gatheringThe cint platform automates the insights gathering process so that companies can gain access to insights faster with unparalleled scaleCint has the world’s largest consumer network for digital survey-based research, made up of over 160 million engaged respondents across more than 130 countriesOver 3,200 insights-driven companies use cint to accelerate how they gather consumer insights and supercharge business growth.
In june 2021, cint acquired berlin-based gapfish – the world’s largest iso certified online panel community in the dach region – and in december, completed the acquisition of us-based lucid– a programmatic research technology platform that provides access to first-party survey data in over 110 countriesCint group ab (publ), listed on nasdaq stockholm, has a rapidly growing team across its global offices, including stockholm, london, new york, new orleans, singapore, tokyo, and sydney
The opportunity:
Cint india is looking to hire a general manager to oversee its india operationsThe right person will be able to accelerate the path to an integrated company by coaching and mentoring local leadership, promoting customer satisfaction, designing new organisational structures, modifying cultures, integrating systems, overhauling operations, and streamlining operational efficiency.
They will oversee as well as nurture, develop and manage relationships with other organisational leaders and will be responsible for driving future growth plansIt is expected that cint india will have 300+ ftes by the end of 2022thus becoming the company’s largest population centerTherefore, scaling india`s operations is critical to future growth and successThis kind of growth requires new and senior leadership at the helm to take the journey of the cint india team to the next level
Reportees: shared matrix responsibility for all staffing in india.
Internal interaction relationship: regular interaction with the coo, operational evps, and svps as well as routine touch points within the global software, service, commercial/gtm, and business functionThey must be able to confidently demonstrate abilities to strategically plan, develop and expand the company’s vision for india, and should have experience presenting at the executive and board levels.
External interaction relationship: vendors and service providers, direct and indirect customersInteracts with local industry associations and local / state / central government bodies as requiredAs well as with educational institutions and other industry bodies to build an employer brand as well as the right voice.
Responsibilities
The role holder will take fresh stock of the flow of work to india based on the comprehensive assessment of the landscape, the leader has to forecast the quantum and complexity of the work that may flow to indiaAccordingly, they should plan for further capacity enhancement which is expected to take place in indiaThe leader should plan to increase the physical infrastructure and development of capabilities in india to meet future demandsBased on this the role holder will create short, medium, and long-term plans in terms of infrastructure, people, skills & competencies to achieve this vision and own and manage the expense & capital budgets.
General manager would have to gain internal mindshare and share of the work that will flow to india by constantly interacting with the heads of the various cint organizationsThey should showcase india`s capabilities and the track record of meeting the service level expectations generated due to past workThey should come to be regarded as a leader who is in full control of the work done within india which is core to cint’s strategy for developing world-class offerings.
Spearheading robust people leadership practices for a scaling-up people-intensive organization with the ability to seamlessly co-hold people and task responsibilities by empowering managers, building high-performance teams, driving employee engagement, and infusing a culture of trust and inclusion while being a culture champion for the broader organizationThey should set up the performance evaluation processes followed by feedback and corrective mechanisms which are essential to building a world-class team in india.
People management and creating an engaged and motivated team would be key elements of the role.
Deliver and ramp up in-house capabilities and enable greater value in the global businessWill be responsible for transforming cint’s business and helping internal start-ups create business infrastructure to scalePossess a deeply ingrained test & iterate approach.
Enhance the spectrum of work carried out in indiaAs general managers, they should continuously strive for the highest quality of work to flow into india and not just quantum of workTo this end, the leader will be responsible for building skills & capabilities through training, development, recruitment, infrastructure investments & use of external partners.
Focus on challenging traditional business approaches and leveraging digital and automation strategies to drive productivity, and revenue expansion, enhance customer experience and drive the achievement of long-term growth strategies.
Role model:
The general manager is the face of cint india internally & externally and will accordingly set the bar for the organisation in terms of integrity, ethics, and meeting commitments
The person:
Must have a successful track record presenting and reporting to a public and/or private equity board
Must have familiarity and experience with public company governance
15+ years of overall work experience of which last 5-7 years in a leadership role directing a capability centre of higher scope & scale and maturity
Strong, demonstrated p&l management
Demonstrated success operating in a matrix environment
Strong understanding of cutting-edge and technology-led delivery models.
A demonstrated track record in building capabilities and centres of excellence in a product and service-led organisation – either a captive or an outsourcing organisation.
Overseas work experience in a developed mature market is desirable.
Good academic background with a degree in engineering/management from a recognized university/institute with a track record of continued learning /education.
Track record of building capabilities & coe as well as scaling up.
Leadership & management competencies/behaviours
Exhibits a good understanding of differences in operating environments and cultures across different geographies and companies.
Demonstrates capacity to build and manage large high-performing cross-functional teams at multiple locations and is adept in working on new operating models including decisions on outsourcing, offshoring, and shared services.
Effective and articulate communicator with the ability to establish rapport with people at all levelsA strong believer in collaborative approach and teamwork and spends considerable time in developing & mentoring team members
A self-starter who is systematic, organised, highly motivated, energetic, and can independently assess situations and risks, and seek appropriate counsel to resolve them including exercising appropriate discretion to carry out decisions
An inspirational entrepreneurial leader with a track record of delivering transformational change to global customers, especially in the analytics/software/technology services sector.
Expertise in strongest consultative internal sales, solutions, and delivery professionals in the business.
Ability to simplify complex business operations by leveraging the global process and technology capabilities along with the freedom to create a customised approach that best delivers value for customers
Has a detailed understanding of the company and its competitors (current and future), stakeholders and their goals and unmet needs, along with barriers and opportunities
Aligns individual performance goals and measures systematically, and consistently uses them to drive performance.
Able to unify two entities and their assets, people, tasks, and resources in a manner that creates the most value for the future of the enterprise by realising efficiencies and synergies.
Extensive, demonstrated experience and understanding of operating a company within the indian regulatory environment
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Posted 20 days ago
