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- New Hire Tech Support Orientation.
- New Laptop Request, Basic Laptop Configuration, Support Application Installation for New hires.
- Troubleshooting IP Phone like creating IT case for new case picking IP phone & Desk installation.
- Managing Local purchase of IT assets, procurement, track stock consumption and storage.
- Organizing Events for All Hands Meeting, Coordination with organizers and support as on when required.
- TAC Events Coordination, equipment’s purchase and support.
- WFH Tech bundle stock received, storage, stock maintenance, distributor to all CX employees.
- Raise courier request on Return of BU assets from users Exiting cisco.
- Raise softphone US / UK case picking request for TAC emps to call customers.
- Regular follow up on raised cases on configured with the help of IT Back-end team to configure their require numbers.
- IP Phones, Monitors and headsets are assigned to the users in the assets tool to take the ownership.
- Assign existing available close to 50nos of DX80 units to CX Managers and Directors.
- Daily/Weekly Auditing working functionality of BGL14 TP units.
- As on when e-scrap faulty/not working assets which are in stock (IP Phones, Tandberg Units, Monitors, Mouse, Keyboard, Headset and DX80s).
- Interact with the TP back-end team to resolve the issue instead of to raise the case with IT to resolve the issues.
- Collect assets from the users exiting Cisco and maintaining inward stock and reassigning to new requestor.
- Support employees to raise Gate Pass in order to collect assets outside Cisco office.
- Work closely with Internal team on Weekend Hiring Process and Coordination.
Cisco COVID-19 Vaccination Requirements
The health and safety of Cisco’s employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco may require new hires to be fully vaccinated against COVID-19 if the role requires business-related travel, meeting with customers/partners (including visiting third-party sites on behalf of Cisco), attending trade events, and Cisco office entry, unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.
