The Apps Support Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses’ core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.
Responsibilities:
The requirements and responsibilities of the Apps Support Senior Analyst Role includes (but are not limited to) the following:
Investigation of incidents reported across various Mainframe applications within the Global Custody and Direct Custody and Clearing lines of business
Prior working experience in Securities Services business such as in banks and DTCC.
Engagement with ITIL processes including Major Incident management, problem management, change management etc.
Operate independently to identify process bottlenecks and proactively drive improvements by engaging the appropriate teams.
Confidently handle communication with various stakeholders in Business, Operations, Infrastructure, and application partner systems.
Operate with minimal to no supervision in resolving incidents and drive issues with a sense of urgency to resolve and restore services to prevent Client impact.
Excellent team player and able to operate without authority to navigate through teams and complex issues and Tasks.
Strong analytical and troubleshooting skills in resolving Production outages at different levels of complexity across various mainframe technologies.
Work closely with Development and Infrastructure partners to detect potential issues and address them before they manifest in Production.
Technical Skills :Language and Database: COBOL, CICS, JCL, VSAM, DB2.Tools: STROBE, OMEGAMON, Debugging/diagnostic toolsOthers: IBM MQ Series, Connect Direct/NDM
Education:
Job Family Group:
Technology
Job Family:
Applications Support
Time Type:
Full time
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries (“Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .
View the “EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) ” poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .
View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo_aa_policy.pdf) .
View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.