The Program Group Manager is accountable for management of complex/critical/large professional disciplinary areas. Leads and directs a team of professionals. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Strong commercial awareness is a necessity. Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication may be necessary. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning. Primarily affects a sub-function. Involved in short- to medium-term planning of actions and resources for own area. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.
Supports planning, directing and coordination of day-to-day activities of running a program or portfolio of programs.
Manages multiple teams or a functional area (depending on size of business).
Applies comprehensive understanding of concepts and procedures within own area and basic knowledge of other areas to resolve issues that have impact beyond own area.
Ensures creation and signoff of program plan and charter, benefits management plan, stakeholder management plan, acceptance plan, and central program issue log.
Ensures program plans meet business needs as described in the program initiation documents.
Ensures all stakeholders are identified and included in scope definition activities.
Ensures stakeholders understand the program schedule and key milestones.
Ensures program stakeholders receive schedule status regularly.
Ensures funding has been approved for the program.
Ensures all areas of the program are appropriately staffed.
Ensures program commitment from those assigning resources.
Escalates program risks to the Program Director, or Program Sponsor, when appropriate.
Ensures vendor performance is monitored and actions taken if performance warrants.
Maintains appropriate staffing requirements to meet operational needs.
Exercises shared responsibility for budget, policy formulation and planning.
Evaluates subordinates’ performance and makes recommendations for pay increases, promotions, terminations, and other personnel actions
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
10+ years of experience
Good negotiation, influencing and stakeholder management skills
Required Licensing/Registration: Series 7, Series 9, Series 10, Series 63, Series 65
Brief Description of the Organization
Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve.
Citi’s Global Wealth Management is building a purpose-driven team to serve its globally diverse, digitally forward customers in top cities around the world. We’re looking for exceptional candidates who think digitally and differently, resolve problems in unconventional ways and strive to provide a remarkable experience for our clients. We define success by our Citi Leadership Standards: taking ownership, delivering with pride, and succeeding together.
Overview of the Role
Reporting to the TPM Head for Global Wealth Management Domains, the Technical Program Management Lead is responsible for the delivery on Global Wealth Management strategy for Investments, Trades, Banking, Lending, trust, Data and Compliance. The role entails good understanding of end-to-end banking knowledge including Operations, Compliance and Audit. You own driving the launch of great customer experiences and digital capabilities for our wealth management business and our most affluent client base. Deliver customer-centric solutions and communications that enable clients to confidently manage their entire financial picture through easy-to-use tools, insights, content, offers, and recommendations. Delivery of programs that provide for a growing digital presence and offerings for our wealth management customers.
Are you a leader of leaders? Are you passionate about developing those working for you? Do you think about technology as a way to increase efficiency and change our engagement with customers? Are you an engineer that lives to solve problems? Do you want to lead a world class technical team of skilled program managers? We are looking for a senior leader that shares our passion for developing people, building cool technology, willing to be fearless, obsessed about simplification and excellence and tackling complexity head on.
This position has an incredibly unique vantage point at the intersection of business, technology and product. As the leader of technical program management at Citi, you will be working with engineering leaders, product management, and cross-functional teams to manage and execute our ambitious product strategy. You will partner with every functional domain in the company and exercise your influence to get big things done. Your organization is the hub of getting engineering work in, rationalized, conceptualized, assigned, and delivered across domains in our agile execution model.
You will lead the charge on solving our hardest, most meaningful challenges: set the drumbeat that everyone marches to! Improve existing processes and develop new mechanisms to scale the way we plan and deliver for platform services as we grow the company. Driving agile transformation and improving speed to market. Building and driving a culture of learning and excellence in delivery with your team and stakeholders.
We want you to drive innovation that people love and be boundary-less in seeking solutions, eliminating redundancy and driving execution excellence. You will build your own scorecard to continuously monitor capacity, demand, execution, delivery, and hygiene via key performance indicators including capacity, demand, backlog, velocity, quality, project throughput, spend, regulatory compliance, and application security. You ensure execution aligns with all regulatory requirements while continuously working to simplify and to automate the necessary and auditable “paperwork” and processes
You will need to be a smart risk taker, who can deliver big ideas as well as transform them into scalable programs. Not only will you communicate with business, technology, audit, risk, fraud, and finance executives, you will build relationships with them. You will be data driven and without bias in your approaches. Establish collaborative and productive relationships with product management, governance, UX design, vendors and other supporting teams. Foster an environment of engineering excellence and innovation. Insist on designing to the edge. You will be data driven and without bias in your approaches. You have a proven ability to operate in an ambiguous, fast-paced environment. You will possess excellent leadership and interpersonal skills necessary to influence teams to deliver in a fast-paced and dynamic environment. You will actively encourage the development of your managers and your technical staff while continuously raising the bar on performance and technical depth.
In your role you are expected to ensure that all deliverables are complaint to respective central banks regulatory requirements. You are expected to front Internal Audit for all the deliverables under your realms.
Being a strategic partner
Be the strategic partner and advisor to the Business and Technology heads for Wealth Management that includes all facets like Investments, Trades, Banking, Lending, trust, Data and Compliance. Ensuring well laid out roadmaps and execution plans for entire book of work for projects / programs under your realms.
Responsible for management and execution of operating model routines
Obsess about building and shipping great products for our customers with excellence
You obsess over customers and always work backwards from them to earn and keep their trust. Manage from the front, prioritize, and drive the bigger mission forward by translating vision into results.
Delivery focus. You are accountable for driving teams inside and outside of your organization to deliver the expected results. You focus on the key business outcomes and deliver them with quality and in a timely fashion. Despite setbacks, you rise to the occasion and never settle.
Drive disciplined execution with high quality and insist on high standards. Lead your teams to deliver high quality products, services, and processes. Delivering results while maintaining highest level of quality and ensuring timely adherence to software development lifecycle standards
Being the glue that brings teams together
We want you to drive innovation that people love and be boundary-less in seeking solutions.
Outstanding Organizational, Communication, and relationship building skills conducive to driving consensus; able to work well in a cross-functional, matrix management environment
Establish credibility and rapport with senior executives and technical and non-technical team members alike
Build and lead an organization with customer focus and effective communication with a focus on decisive, fast-moving solutions, quick and constructive resolutions to conflicts, and a “no barriers” mentality.
Being a visionary TPM Leader that is focused on building high performing TPM function
As a Manager of others, you lead by influence and set the vision for a bar raising TPM function. Manage, mentor and grow the TPM leaders of the future.
Building and leading a team of TPM’s that are highly passionate, motivated and smart problem solvers to design future state products and technology solutions.
Your teams have a deep understanding of the platform, integration patterns, organizational capabilities, and the company wide assets that can be leveraged to provide rich customer experiences while building technical solutions.
Demonstrate an ability to structure an organization and optimize it for execution, including attracting top tier talent and filing out gaps in the existing team quickly to accommodate growth.
Partner with fellow TPM leaders and heads to ensure alignment and standardization in ways of working
Be a change agent. Drive agility, excellence and simplification in ways of working
Measure and improve efficiency and effectiveness of processes that are working well and build the next level of improvements, set standards for deployments at scale, infrastructure reliability, security, and scalability.
Demonstrate an ability to identify and act upon unique insights and apply them to solve unmet needs and an expertise leveraging/synthesizing competitor, emerging technology, and other marketplace trends to draw out implications to support the team’s overall mission and goals
Transform the organization into one that drives speed to market and delivers value for our customers in an agile operating model. Champions a culture of high standards, pushes for progress, embraces change and challenges the status quo.
Continue to improve the engineering culture across all tech functions.
Serve as an evangelist for the team and overall culture, both internally and externally.
Being the voice of the teams
Responsible for communicating business strategy and goals and how they align to the team’s work
Provide transparent frequent updates, manage sponsor expectations, and keep all stakeholders informed on Book of Work progress. Creating a culture of transparency and trust
Proven ability to develop talent and build a bar raising function & high performing teams (both managers and individual contributors).
High degree of emotional intelligence, empathy and level headed, fact based approach to solving problems.
Capability to define a well thought out organizational strategy and execute on an associated operational plan.
Experience with building client centric platforms at scale, understanding of value stream mapping and ensuring delivery of services in a domain driven design architecture.
Experience with cloud computing, online services, enterprise software development, engineering and associated operations at scale, application security.
Experience with associated developer tooling for CI/CD, TDD, and BDD.
Demonstrated ability to operate with complete independence and autonomy.
Change agent with strong credibility and influence in the organization. Proven ability to drive transformation and simplification of a function and organization.
A deep understanding of agile software development processes. Lean engineering focus.
Motivated to achieve results through teamwork and collaboration; drives results through managing teams to success, in addition to partnering with others to achieve results. Strong stakeholder management.
Customer focused, with proven excellence in program delivery, with high quality and engineering focus.
Intellectually curious, open minded, and a creative problem solver with impeccable judgment.
Ability to communicate a compelling vision and inspire others to deliver on an ambitious, complex roadmap.
Ability to dive deep into and explain complex technical topics and architectural tradeoffs while tailoring the message to various audience groups (e.g. engineers, product managers, executives).
Demonstrated ability to work effectively within a complex regulatory framework and to innovate while achieving compliance objectives.
Be curious, you are never done learning and always seek to improve yourself. You curious about new possibilities and act to explore them. You are a learner for life and invest in yourself, find time to self-develop
The ideal candidate will come from an organization with a strong technical program management function and be a visionary leader with deep experience driving technical or engineering programs from ideation to implementation across Investments, Trades, Banking, Lending, trust, Data, Compliance etc.. Bachelor’s degree in computer science, or a related field. Master’s degree or equivalent experience preferred.
Hands on experience (8+ years) leading program management function and/or technical teams in areas like Investments, Trades, Banking, Lending, trust, Data, Compliance etc. and good understanding of Operations.
12+ years’ experience in enterprise level program management and delivery engineering products at scale.
Strong analytical and quantitative skills; Data driven and results oriented.
Exceptional strategic analysis, problem solving, issue resolution and decision-making skill.
Excellent verbal and written communication skills backed by a strong business and technical vision.
Expert knowledge of Agile frameworks like SAFe, Scrum, Kanban, and familiarity with Jira and Confluence tools.
Job Family Group:
Project and Program Management
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