Job Background / context
The Information Services Group (ISG) is responsible for providing authoritative sources of reference data to our clients across the Institutional Client Services (ICG) organization, through implementing state of the art technologies which promote the collection, storage, analysis, and distribution of product, pricing, account and corporate action data. The ISG organization works in partnership with data clients across all ICG business lines, deploying solutions to increase their competitiveness, through restructuring business processes, simplifying information access, and providing business intelligence around critical data.
The Operational Control department is a global team aligned to support the control and data quality assurance activities for ISG operations and technology. Main areas of interaction include:
Accounts Control Group (ACG)
Client Onboarding Services (COS)
Entity Data Management (EDM)
Global Recon Utility (GRU)
Know Your Customer (KYC)
MAC Documentation Operations(DOU)
Securities and Pricing (S&P).
The candidate will form part of a global team focused on operational in business controls and regulatory governance working in collaboration with the existing ISG Operational Control function and ISG Operations & Technology teams and management structures to ensure an effective control environment. This will incorporate target reviews (sample testing), mapping business processes, and performing data analysis. This resource will face off directly with the business, technical, and operational teams to document the end-to-end process during EMEA and NAM working hours.
This is an important role, reflective of the increasing criticality of strong risk and control focus within a large operations organisation such as ISG.
Operational In-Business Control Process Review
PerformTargeted /proactive processreviews – assist with completion of regional or global control reviews of high risk or key regulatory processes/functions across the ISG Operations teams andsupportdesign/operational effectiveness testing ofcontrols.
Perform walkthroughs and view a process firsthand to evidence the process prior to documenting
Capture key process attributes, such as process participants/contributors, systems, process exceptions, use of end user computing tools/models, controls, and key activities in documented process flows
Recommend appropriate and pragmatic solutionsforcontrolgaps, risk&control issues, and identify opportunities for process improvements and efficiencies.
Understand critical requirements of Citi policy/procedure/standards and regulatory requirements
Communicate with key stakeholders and process subject matter experts to identify key processes anddocument and maintain end-to-end processmaps.
Assist with the development of presentation materialsforfinal process mappingand review reportsacross key stakeholders,participants,and levels.
Projects –assist onregional or globalIn Business Control process reviewrelated projects
Innovation – develop methods to make thereviewfunctionmore efficient.
Presentations – Be confident at presenting open issuesor control gapson the right forums for regional and global partners/ leaders.
Relationship Management –Develop strong partnerships within the ISG Operations & Technology groups.
2to5years of experience with working with a large, global organization
Financial services experienceinan operations environment and awareness of the relatedoperationalcontrols
Experience in business and process analysisis a must
Internal Audit or Compliance Assurance related experience is an advantage
Knowledge of the ISG Operations processes or reference data isa plus
Excellent written and verbal communication skills and aptitude in communicatingresults and findingswith senior management
Strong analytical and interpretation to effectively translate process data into the larger control framework and identify issues/ control breaks
Highly skilled and good knowledge of process mappingand analysistools such as MS Visio, MS Excel, VBA, and SQL
Creative, innovative, dynamic, high energy levels with strong initiative.
Strong analytical and time management skills, excellent attention to detail
Proven success in a team environment and willingness to help team achieve goals.
Able tomultitaskand meet deadlines acrossseveral initiatives.
Ability to proficiently use MS Office products, particularly Outlook, Power point, and Excel.
Able to interact with Auditors, Compliance, and Independent Controls Groups and to have the ability to influence & negotiate.
Ability to build strong relationships at various level.
Ability to work to tight deadlines as part of a team.
Willing to be involved in all aspects of a task.
Exhibit good attention to detail while focused on delivery.
Ability to work on several initiatives concurrently and cope with changes in priorities.
A business-related degree would be advantageous, however less relevant than extensive ‘in situ’ experience
Furtherbanking or operationalrelated qualifications would be beneficial
Job Family Group:
Operations – Services
Reference Data Management
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Citi is an equal opportunity and affirmative action employer.
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