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- Build a strong customer relationship management strategy to ensure customer satisfaction * Manage and monitor daily orders assignments through customer service team * Coordinate activities with all other functions of the department a * Establishing and monitor service KPIs * Monitoring and analyzing results * Implementing changes accordingly * Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews * Implements production, productivity, quality, and customer-service standards * Identifies customer service trends and determines system improvements * Improves customer service quality results by studying, evaluating, and re-designing processes and establishing and communicating service metrics and monitoring and analyzing results * Maximizes customer operational performance by providing help desk resources and technical advice Skills you Have * Bachelor’s degree or equivalent work experience * 4+ years of related industry * Always customer centric * Extremely patient * Experience in using use of Customer Support tools, procedures, processes, and metrics * Excellent customer relationship and communication skills * Ability to professionally manage and triage customer support ‘incidents’ and escalations * Good time-management skills * Ability to multi-task * Critical-thinker and problem-solver * Team player * Location: Indore * Job Types: Full-time, Regular / Permanent
Salary: ₹20,000.00 – ₹30,000.00 per month
Benefits:
- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Internet reimbursement
Schedule:
- Day shift
Ability to commute/relocate:
- Indore, Madhya Pradesh: Reliably commute or planning to relocate before starting work (Required)
Experience:
- total work: 4 years (Preferred)
