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HR IT Technical Support Analyst
Description
Provides system operational support ensuring the effectiveness, efficiency, accuracy, and availability of systems for end users.
Performs routine maintenance, facilitates customizations and changes to, and ensures system disaster recovery for systems.
Facilitates new employee technology setup, including computer setup and delivery and system access.
Resolves issues and performs authorized changes and upgrades to existing systems.
Performs preventative maintenance on IT systems and networks; monitors system performance and accuracy.
Performs root-cause analysis to identify issues.
Qualifications
Skills
System Change Management – Controls the life cycle of all system changes using the required processes and tools enabling beneficial changes to be made with minimum disruption to IT services.
Incident Management – Maintains reported issues or requests assigned via the Incident Management system to log actions taken and track trends.
IT Operational Support – Executes ongoing activities and procedures required to manage and maintain IT services to deliver agreed service levels.
Service Asset and Configuration Management – Manages service assets and configuration items by maintaining accurate configuration records to support other service management processes with documented and verifiable information.
Request Fulfillment – Manages a service request through its life cycle with efficiency and professionalism using the required processes and tools to maintain customer satisfaction.
Access Management – Manages access to services using the required processes and tools granting appropriate rights and denying unauthorized users access to comply with the policy.
Service Level Management – Ensures the quality of the services delivered to meet agreed-on levels using the required processes and tools to maintain customer satisfaction.
Troubleshooting – Diagnoses and resolves the customer-identified issue by utilizing appropriate department standards to satisfy customer expectations.
Problem Solving – Solves problems using a systematic analysis process by leveraging industry-standard methodologies to create problem traceability and protect the customer; determines the assignable cause; implements robust, data-based solutions; identifies the systemic root causes and recommended actions to prevent problem reoccurrence.
Optimizes work processes – Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
Values differences – Recognizing the value that different perspectives and cultures bring to an organization.
Organizational savvy – Maneuvering comfortably through complex policy, process, and people-related organizational dynamics.
Education, Licenses, Certifications
College, university, or equivalent degree in Information Technology, Business or a related subject preferred.
This position may require licensing for compliance with export controls or sanctions regulations.
Experience
Minimal relevant 1-2 years of work experience required.
Job Responsibilities –
Perform operations governance review of HR applications
- Analyse IT tickets data to identify recurring and critical issues.
-subsequently, work with the IT team and vendor team to perform RCA(Root Cause Analysis) and fix issues
-Work with vendors for Patches / Upgrades and Issue resolutions
-Disaster Recovery and Server monitoring
-IT Compliance reviews, the Support project team in ServiceNow(SNOW),HCM Cloud implementation
Skills Required :
HRMS knowledge( SAP/ Oracle) ,Awareness of HR Integrations.
-Good verbal and written communication
-Good Interpersonal skills.
-knowledge of SDLC
Job SYSTEMS/INFORMATION TECHNOLOGY
Primary Location India-Maharashtra-Pune-India, Pune, IOC Tower A
Job Type Experienced – Exempt / Office
Recruitment Job Type Exempt – Experienced
Job Posting May 23, 2022, 10:41:40 PM
Unposting Date Ongoing
Organization Corporate
Req ID: 220002JQ