A Front Office Executive assists in daily Front Office operations and works with customers and Guests to
serve their needs and provide an excellent customer service experience.
As Front Office Executive, you will assist in daily Front Office operations and work with customers and
Guests to serve their needs and provide an excellent customer service experience. A Front Office Executive
is responsible for managing the first impressions of our Guests and, therefore, must perform the following
tasks to the highest standards:
Front Office Executive – Job Responsibilities and Duties
Assist the Site Manager with daily Front Office operations
Provide prompt service and actively seek opportunities to drive Guest satisfaction
Ensure the teams are kept fully aware of any relevant feedback from either the Guests or other
departments
Manage, resolve or escalate any and all Guest complaints quickly
Work with all facilities and services provided within the hotel and identify opportunities for upselling
and promoting new or ongoing events
Advise team of any special events or VIP Guests in the hotel for events or for general
accommodations
Ensure a high level of product knowledge of the hotel and the local area and be aware of the daily
hotel event schedule
Attend all Front Office meetings
Act in accordance with fire, health and safety regulations and follow the correct procedures when
required
Front Office Requirements
Previous customer service experience within the hotel/leisure sector
Excellent interpersonal and communication skills
Commitment to delivering a high level of customer service
Ability to work under pressure
Excellent grooming standards
Flexibility to respond to a variety of work situations
High level of IT proficiency
Job Type: Full-time
Salary: ₹15,000.00 – ₹30,000.00 per month
Benefits:
Schedule:
Supplemental pay types:
COVID-19 considerations:
All our employees are vaccinated.
Ability to commute/relocate:
Education:
Experience:
Language:
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