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Eastman’s current hiring policy encourages and prefers new hires be fully vaccinated before reporting to work in this role when possible.
Founded in 1920, Eastman is a global specialty materials company that produces a broad range of products found in items people use every day. With the purpose of enhancing the quality of life in a material way, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. The company’s innovation-driven growth model takes advantage of world-class technology platforms, deep customer engagement, and differentiated application development to grow its leading positions in attractive end markets such as transportation, building and construction, and consumables. As a globally inclusive and diverse company, Eastman employs approximately 14,000 people around the world and serves customers in more than 100 countries. The company had 2021 revenues of approximately $10.5 billion and is headquartered in Kingsport, Tennessee, USA. For more information, visit www.eastman.com.
General Description
- Proficient use of the English language, both written and verbal.
- Strong interpersonal and appropriate professional, courteous, and respectful communication skills. Effective and proactive communication on issues, status, etc…
- Able to follow documented processes.
- Able to perform first line troubleshooting & work collaboratively with other Global IT resources.
- Demonstrate initiative, proactively drive issues to resolution in a timely manner.
Responsibilities
- Analyst will be responsible for troubleshooting and managing voice infrastructure including but not limited to Microsoft Teams, Session Border Controllers (SBC), VoIP phones and other related applications.
- Analyst will be involved in resolving support incidents, processing service requests, process reviews/enhancements and documentation review/updates.
- Maintain accurate inventory of Voice, Video and A/V assets at the site.
- Work closely with regional IT teams and other IT support personnel across multiple sites and regions.
Qualifications and Technical skills
Education: Bachelor Degree in Engineering with relevant experience.
Experience: Minimum of 1.5 to 2 years of work experience .
- 1.5 -2 years of unified communications or telecom experience
- General understanding of LAN, WAN and Firewalls
- Knowledge of Windows Server OS and scripting languages such as PowerShell
- Knowledgeable in Microsoft Word, Excel, PowerPoint, Outlook and Visio
- Good analysis and problem solving skills.
- Be capable of working independently or as part of a team
- Expected to learn on the job and develop a comprehensive knowledge of voice and video infrastructure
Eastman Chemical Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other characteristics protected by law.
Eastman is committed to creating a powerfully diverse workforce and a broadly inclusive workplace, where everyone can contribute to their fullest potential each day.
