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EY Hiring for Associate_Global SCORE Administrator Job at Cochin Full Time
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Position Summary
Many different groups across EY prepare external, cross-border communication materials. To make sure we take every possible step to protect and enhance our brand, we need to deliver consistency, accuracy and quality in all of our materials.
To help us achieve this, we have a compliance and quality review process in place called SCORE (System for Communication Oversight, Review and Evaluation).
This process enables the review and approval of materials by a team of reviewers who focus on different aspects of our content. This ensures that our content is accurate and appropriate and promotes our global positioning and visual identity. The process itself is managed by our Area SCORE
teams.
To help us achieve this, we have a compliance and quality review process in place called SCORE (System for Communication Oversight, Review and Evaluation).
This process enables the review and approval of materials by a team of reviewers who focus on different aspects of our content. This ensures that our content is accurate and appropriate and promotes our global positioning and visual identity. The process itself is managed by our Area SCORE
teams.
- The associate (ADMIN Coordinator) would be required to work in a team environment in
delivering the administration needs and support BMC SCORE.
- This individual will follow a defined delivery process and toolset to ensure a consistent level
of service.
- The role requires someone who can manage a number of concurrent activities, with strong
multitasking, prioritization, organizational and time management skills.
This role is a Permanent US time zone aligned (Night shift) role.
Key aspects of the role
- Provide administrative support for the Global SCORE process
- Collaborate with the various teams and individuals in the SCORE process to ensure timely and seamless delivery of reviews
- Manage workflow based on defined processes and SLAs
- Manage multiple high-priority tasks in a deadline-driven environment
- Have excellent analytical and critical thinking skills, and be flexible to adapt to changing requirements
- Can communicate effectively with employees at all levels
- Administrate and coordinate the Global SCORE tool / mailbox to ensure the reviews of SCORE materials are correctly routed according to specific reviewer workflows profile.
- Must be excellent at multitasking, time management and responsiveness.
- Provide reports and data on a timely basis, as and when required.
Roles and responsibilities, Skills and Attributes
Key responsibilities
- Manage the Global SCORE mailbox and Tool to ensure the reviews are routed to the right teams based on existing workflow definitions
- Evaluate submissions for missing documentation, verify submission checklists, populate relevant databases with the required information, and communicate next steps to content submitters
- Monitor the progress of reviews, and work with the teams and individuals involved to ensure seamless and timely delivery
- Respond promptly and efficiently to queries, and adhere to delivery times and SLAs
- Act as the primary point of contact for submitters and review teams
- Generate and present data, reports and insights as and when required
- Adhere to EY’s Information Security guidelines and promptly report incidents
- Facilitate sessions to introduce new submitters to the SCORE process
Skills & Attributes
- Excellent communication skills
- Strong multitasking and time management skills
- Excellent analytical and critical thinking
- Be flexible to adapt to changing requirements
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