Fiserv Looking for Sr Associate, Client Tech Support Engineering at Gurgaon Full Time

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Sr Associate, Client Tech Support Engineering

Tier2 App Support – Job Description

What You will do

• Managing Transactional Quality needs for the process including audit planning, implementation and execution

• Managing/Training/coaching a team

• Transaction Monitoring experience for the process

• Tracking the Transaction monitoring progress basis the SLA’s and flagging when appropriate

• Performing Risk Assessments (FMEA) on the process basis their credentials or dynamics

• Supporting or creating in development of TNI for Associates

• Supporting in development of process improvement and innovation strategy for internal/client business

• Managing process improvement program for client engagement(s)

• Data Analysis for Operations and Support process Risk management and communications

• Process mapping and SOP development

• Facilitation of compliance audit on the backend as well as front end processes

• Identifying trainings needs and ensuring regular training touches and refreshers on Business/ Process/ compliance

• Suggesting and implementing corrective action plans for non-compliance activities, performing (RCA) Root Cause Analysis with action plans

What you will need to have

• Experience with and ability to use Microsoft Office applications

• Working with Quality tools ( 5 Why, 7 QC Tools, FMEA, Process Mapping, 8 Wastes)

• Planning and execution of process improvement initiatives / projects;

• Proven customer service skills

• Excellent written and verbal communication

• Able to work independently and as part of a broadly skilled team

• Excellent written as well as verbal communications

• Excellent interpersonal skills with a can-do, high-energy attitude.

• Self-Managed and ability to work under pressure and time bound activity

What would be great to have

• Knowledge of Quality Tools, LEAN Six Sigma specific methodology etc.

• Good with Excel & Power Point and Report Analysis.

• Data driven approach with good presentation skills.

• At least lead/participated in improvement projects with significant savings and impacts ( desirable)

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name

• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune ® magazine’s “World’s Most Admired Companies™” 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.

Our commitment to Diversity and Inclusion:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

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