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- Handling general queries and associated administration from Ford Motor Company, Ford Dealers within regions and other internal and external customers as required.
- Accurate and timely administration of key processes on in-house software systems
- Raising of payments and invoices to Ford Motor Company and other customers as required
- Issuing daily statistics to assist with resource management, performance metrics and quality measurements
- Review and clearance of manual suspense payments and reconciliations
- Support ongoing projects and new system launches
- Provide support to other business center teams within Wholesale and Dealer Credit operations as required
- Candidate must be able to communicate effectively at a business level in English
- Flexibility to work in different shift hours to meet the business requirement.
- Positive approach in providing excellent customer service and taking accountability for resolving or escalating customer queries as required.
- Confident in meeting deadlines with minimal supervision, whilst maintaining high level of quality and efficiency.
- Experience in handling multiple SLAs and good conceptual understanding of the business.
- Willingness to learn new skills and put into practice, developed through on the job trainings.
