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Administrative
GAIN Credit Hiring for Front Office- Senior Specialist/ Supervisor Job at Chennai Full Time
- Tech-savvy and comfortable with handling multiple tools at the same time
- Should be able to read and write basic English
- Well versed with MS Excel & MS Word
- Education – Commerce graduates with experience in handling customer / financial transactions (non-voice / back office in nature)
- Ability to understand complex workflows (as a slight change in the situation might change the whole downstream journey of the transaction)
- Ability to use available data, background information, latest policy and apply logic to make decisions
- Attention to detail, Self-disciplined & presence of mind is needed as the work involves highly repeatable steps and critical decision making
- Comfortable with frequent changes to policies and process steps
- Flexible with working hours
- Awareness of the UK financial industry is desired
- Ensure transactional turnaround time and Quality goals are consistently achieved
- The volumes must be handled within 24 hours of receipt and this may require additional time in the office during high volumes
- This is a transactional handling role within a Regulated Financial business operating in the UK, which requires deep mastery of products, systems & policies, and the ability to deliver high-quality customer interactions.
- Few critical success parameters include having a strong desire to proactively resolve customer issues by leveraging deep process/products insights and reaching out for help where necessary; process innovation – identifying non-value adding steps and fueling automation/simplification of work, and living the company values/culture.
- The candidate must comply with financial & customer data protection rules. As such work location is a PCI-controlled area where pen, paper, mobile phones, pen drives, cameras, bags, laptops, etc. will not be allowed.
- There may be occasional data requests as short-term assignments which will be transactional in nature and will need to be completed accurately within timelines
- Be an active team player and assist in meeting the regulatory deadlines & other key service demands.
