Document ID: UDS/HR/038/19 Job Description
Document Type: JD System Administrator L1
JOB DESCRIPTION – SYSTEM ADMINISTRATOR Level: 1
Basic Details:
Title: System administrator (Level 1)
Department / Group NOC Team
Reporting To Team Leader/ Project Manager
Working Hours 9:30 hrs
Shifts Rotational
Weekly Offs Rotational
Night Shifts Yes
Operational Environment 24*7 Support
Job Based
· Previous technical experience in the following area preferred:
Ø Office 365 Administration
Ø Windows Operating systems
Ø Active Directory
Ø User Creation
Ø Password Resets
Ø Basic Permissions
Ø Adding Printers
Ø Internet & Browser Issues
ISO 9001 & ISO 27001 Certified Company www.udsquare.com
Document ID: UDS/HR/038/19 Job Description
Document Type: JD System Administrator L1
· Preferred certifications: CompTIA A+, Microsoft Office 365 Fundamentals,
ITIL Foundations
· Possess a passion for customer service and logical troubleshooting mindset
· Collaborative ability and approach with teammates and customers
· Have strong verbal and written professional communication skills; ability to communicate technical terms in a way end users can understand
· Initiative to research problems using available resources and ownership to resolve customer issues
· Ability to follow standard processes and procedures
· Ability to stay calm under pressure in a fast pace environment
· Ability to work assigned shift
· Previous Experience with ticketing management system preferred
· Ability to read and interpret documents such as computer documentation, hardware and operating maintenance instructions, and procedure manuals.
· Good written and Verbal communication skills
ISO 9001 & ISO 27001 Certified Company www.udsquare.com
Document ID: UDS/HR/038/19 Job Description
Document Type: JD System Administrator L1
Behavioural Skills
1. Good verbal and written communication skills.
2. Interpersonal skills
3. Quick learner
4. Time Management and Organization skills.
5. Ability to work well within a team
6. Flexible to accept constantly changing environment
Primary Responsibilities
Operating Systems, Microsoft Office 365, and Active Directory
ISO 9001 & ISO 27001 Certified Company www.udsquare.com
Document ID: UDS/HR/038/19 Job Description
Document Type: JD System Administrator L1
Authority:
Reports
ISO 9001 & ISO 27001 Certified Company www.udsquare.com
Document ID: UDS/HR/038/19 Job Description
Document Type: JD System Administrator L1
ISO 9001 & ISO 27001 Certified Company www.udsquare.com
Job Type: Regular / Permanent
Pay: ₹180,000.00 – ₹300,000.00 per year
Schedule:
Supplemental pay types:
Ability to commute/relocate:
Education:
Experience:
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