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- Should be smiling and have a welcoming attitude while at reception, on phone or any other part of the hotel.
- Responsible for daily administration, meeting and greeting visitors, dealing with guests’ queries.
- Maintaining the 15 minutes log and ensuring the all the guest request & complaints are handled as per the standard
- Inform Duty Manager if not solved in time
- Taking reservation calls and booking rooms if reservation personnel not available and booking using the Resa-vision techniques
- Able to support the reservations team during a complete shift, if there is any requirement in this sense coming from the reservations team
- Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas.
- Should have the thorough knowledge of Property Management System (PMS)
- Taking check in, check out of the guest following the right technique and training received on the same
- Printing of back up reports from the PMS twice during the shift.
- To ensure that any calls coming in the hotel are picked within 3 rings
- Should be aware of the pricing strategy of the hotel
- Should have complain handling attitude towards the guest
- Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.
- Taking message on behalf the guest and delivering the same to the guest.