Job Description: Service Engineer
Main role is to provide or attain service call with proper solution as per customer Satisfaction with as per our principles guidelines & to achieve sales- Service targets.
ü To attain & Plan Service calls like Warranty calls, per call, Installation call, Preventive maintenance (PM) call, which is received from CC
ü Contact the customer before going on customer site & understand the exact nature of problem as well as address/name /contact person /…etc.
ü Before going to customer site please check all proper material (e.g. replacement spares …) and tools.
ü Give feedback to CC before living the customer premises.
ü Give knowledge to customer about the problem and how to prevent it if asked.
ü To prepare Field Engineer Service Report (FESR) after attaining the call and to take acknowledgment and customer feedback with service satisfaction status.
ü FESR should be filled with proper description (Mention m/c number, Department, user if available)
ü Faulty spares received in office shall be tested again to confirm the fault. If the spares is faulty then Tag the spares with detail descriptions
ü Taking responsibility of material and service billing to payment collection of the work done by the engineer
ü Attain Tech forum.
ü Attain weekly / Monthly meeting.
ü Submit expenses in proper time.
ü Repeat call analysis
ü Attain training.
ü Plan implement & improve service activity to achieve service targets (KPI)
ü Continuous improvement of work quality.
ü Diploma in computers / Electronics or Person with proper Computer Hardware and Software Knowledge, any certificate course would be added advantage
ü Minimum 0-4 years of experience in computer servicing industry
Skill set requirements:
ü Computer Hardware & Software knowledge
ü Good Communication & Presentation skills – Written & Oral
ü Confident, convincing, punctual, process oriented, soft-spoken with analytical mind.
ü Problem solving attitude
ü Service mind.
Reporting to: Call Coordinator
ü Achieve Service call Target against Set Target.
ü Achieve Service sale Target against Set Target.
ü Repeat Calls against attained calls.
Job Types: Full-time, Contract
Salary: ₹10,712.00 – ₹32,798.00 per month
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