Integrated digital solutions limited Hiring for Telecom Billing administrator Job at Cochin Full Time

IDSL.onlineis and Link broadbands a Telecommunications Company based in Dartford for the last 8 years supplying telecom products and services both locally and nationally.

Our company is searching for 1 motivated and experienced Customer Service Agent working from home to run and execute the telecom billing system.

Previous Telecommunications experience would be preferred but not Essential as training will be given.

We currently have 2 vacancies which will be full time roles.

Both agents will have a primary role within either the Customer Service or Billing Department.

Agent working hours 8 am – 5.00 pm Monday – Friday & two Saturdays

Agent 2 working hours 9:00 pm – 6.00 pm Monday – Friday & two Saturdays .

Customer Services

Main Duties & Responsibilities

You must be articulate, and customer focussed, you will play a pivotal role in co-ordinating and managing our customer needs from the first point of contact through to resolution. You will need to be well spoken, coherent and fluent English is required. An excellent telephone manner and people handling skills are essential.

• Day to day tasks such as making and receiving telephone calls to and from the customer

• Inputting and dispatch of orders

• Ordering and booking in of all stock required

• Maintaining accurate and up to date Customer records

• Complete connection / disconnections requests

• Daily review email alerts and advise of any high usage

• Respond to customer service issues in a timely manner

• Regularly put together Customer Quotes for all services

• Ordering Fixed Line, Broadband and Hosted Services though our Suppliers

• Ensuring the smooth implementation of New Services whilst keeping the customer updated

• Assist and work closely with the Billing software

• Hands-on attitude with flexibility

Billing Department

Main Duties & Responsibilities

You will be responsible for the management of our billing system . You will be responsible making sure all the information within our billing system is up to date and correct. You will be the first point of contact for our Clients when they raise issues or queries regarding their services, including billing queries, mobile charges and contract queries. You will liaise internally within the different departments to resolve the queries.

• Set up of new customers on the billing platform

• Collection and importing of CDR files and upload them into our billing platform

• Daily action Customer billing changes

• Identify any errors and resolve

• Managing your time and workload to ensure billing tasks and Invoicing deadlines are maintained within the constraints of the

monthly billing process

• Liaise with partners/carriers where necessary

• Ability to effectively multi-task

• Ensure that your work is processed with the highest level of accuracy at all times

• Assist Customers Services Team outside of the bill run

Job Types: Full-time, Permanent

Experience:

• customer/billing: 2 years (preferred)

Work remotely:

• yes

Own laptop and internet connection required to apply this possition.

Job Types: Full-time, Regular / Permanent

Salary: ₹12,476.00 – ₹32,643.00 per month

Benefits:

• Work from home

Schedule:

• Day shift
• Evening shift
• Night shift
• UK shift

Supplemental pay types:

• Yearly bonus

Expected Start Date: 07/02/2022