At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you’ll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, you’ll be part of a global workforce that embraces the differences among us. And here, we’ll encourage you to Climb Higher for the benefit of our customers and each other. There is so much more, but enough about us. We can’t wait to hear about YOU.
This position, reporting to the Billing adjustments Team Leader is responsible for creating Credit and Debit Memos to accommodate corrections due to erroneous Billing. RM billing adjustments team process invoice adjustments (debits / credits / Re-bills ) relating to any orders / transaction lines that is incorrectly billed to the customer, Other duties include research, verification and interaction with internal cross functional Team’s to fix the issues and provide complete customer satisfaction to internal and external customers with excellent customer service to uphold division policies and procedures
The position is challenging – it requires multitasking abilities, being flexible to change. Sound reading comprehension of emails, strong system skills, reliability, excellent keyboarding skills and interpersonal ability with good oral and written communication
Roles and Responsibilities
Research and analyze billing related issues; provide daily support to internal and external customers as required based on assigned centralized processes. Analyze billing information to provide recommendations and data to ensure accurate translation of contract and billing information. Work to enforce the company’s standardization objectives while ensuring that there is no revenue impact to the business. Assist with post-conversion cleanup, analysis, auditing and remediation projects as required.
Comparing prices & products/ services listings billed on invoices and performing invoice adjustments in SKP. Research customer billing issues and contribute to timely resolution of the same. Preparing invoices as per work execution (onsite/offsite) on daily/weekly / Monthly basis & in a timely manner with high quality levels. Assist CDE’s, BDE’s, internal stake holders understand the billing history, adjustments processed due to various reasons like quantity & price corrections, service not performed, etc.
Skills and qualifications required
Provide excellent Customer Service to internal and external customers
Sound reading comprehension
Excellent verbal (oral) and written communication
Speed and accuracy of data input experience required – Excellent keyboarding skills
Proficient with MS programs – Microsoft Excel and Microsoft Outlook (Other system experience is a plus)
Flexible- adapts well to change. Ability to handle various tasks in a fast-paced, ever changing environment
Excellent problem resolution skills
Highly motivated and Customer focused (internal and external)
Category: gja_Customer Support
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE