Kanoka Village Resort Hiring for Front Office Manager – Hotel Job at Guwahati Full Time

Kanoka is looking to expand it’s staff team with experienced & capable personnel equipped with the Right mindset, skills & vision for achieving the end goal.

We’re currently looking to hire a Front Desk Manager / Front Office Manager with the following classifications.

POSITION SUMMARY:

Directly supervises all front officepersonnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guestservices, and telephone areas. Prepare monthly reports and budgetfor front office department. Reports directly to Operational Manager or General Manager.

FRONT OFFICE MANAGER DUTIES AND RESPONSIBILITIES:

• Trains, cross –trains, and retrains all front office personnel.
• Participates in the selection of front office personnel.
• Schedulesthe front office staff.
• Supervises workload during shifts.
• Evaluates the job performance of each front office employee.
• Maintains working relationships and communicateswith all departments.
• Maintains master keycontrol.
• Verifies that accurate room statusinformation is maintained and properly communicated.
• Resolves guest problems quickly, efficiently, and courteously.
• Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.
• Reviews and completes credit limitreport.
• Works within the allocated budget for the front office.
• Receives information from the previous shift manger and passes on pertinent details to the oncoming manager.
• Checks cashiersin and out and verifies banks and deposits at the end of each shift.
• Enforces all cash-handling, check-cashing, and creditpolicies.
• Conducts regularly scheduled meetings of front office personnel.
• Wears the proper uniform at all times. Requires all front office employees to wear proper uniforms at all times.
• Upholds the hotel’s commitment to hospitality.
• Prepare performance reports related to front office.
• Maximize room revenue and occupancyby reviewing statusdaily. Analyse rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily. Ie flash report, allowanceetc.
• Monitor high balanceguest and take appropriate action.
• Ensure implementation of all hotel policies and house rules.
• Operate all aspects of Front Office computersystem, including software maintenance, report generation and analysis, and simple configuration changes.
• Prepare revenue and occupancy forecasting.
• Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
• Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees.
• Monitor all V.I.P ‘s special guests and requests.
• Maintain required parsof all front office and stationary supplies.
• Review daily front office work and activity reports generated by Night Audit.
• Review Front office log bookand Guest feedback forms on a daily basis.
• Maintain an organised and comprehensive filing system with documentationof purchases, vouchering, schedules, forecasts, reports and tracking logs.
• Perform other duties as requested by management.

PREREQUISITIES:

Must be able to read, speak, write, and understand the primary languages (English, Assamese & Hindi) used in the workplace.

EXPERIENCE:

Minimum of three years of hotel front desk supervisory experience, experience handling cash, accounting procedures, and general administrative tasks.

Job Types: Full-time, Regular / Permanent

Salary: ₹15,000.00 – ₹25,000.00 per month

Benefits:

• Health insurance
• Paid time off
• Provident Fund

Schedule:

• Day shift

Supplemental pay types:

• Commission pay
• Performance bonus
• Yearly bonus

Ability to commute/relocate:

• Guwahati – 784507, Assam: Reliably commute or planning to relocate before starting work (Required)

Education:

• Secondary(10th Pass) (Required)

Experience:

• Administrative: 1 year (Required)
• Front Office: 3 years (Required)

Language:

• English, Hindi & Assamese (Required)

License/Certification:

• CFOM / Any Customer Service related certification (Preferred)

Speak with the employer
+91 8099608421