Your Role and Responsibilities
You as a Linux 10 Help Desk support Engineer, who provide Windows 10 Help Desk services. We are looking for talented Linux 10 support Advisors
As a passionate, talented advisor, you will be an integral part of this support team that will deliver a new “white glove” experience for our end users
Customer satisfaction is your key focus, and you will be a significant contributor delivering IT Support that will delight our Kyndryl Users
As one of the first to join this exciting new team of collaborative and customer focused advisors, your goal will be to deliver excellence in solving end user problems
As a creative problem solver, you take pride in the service you deliver
You can quickly determine what help a colleague needs and how best to deliver it, adapting the technical guidance required to the technical skill of the caller
You’ll be comfortable in technical environments and quickly be able to analyse complex multi-system issues
Sometimes you’ll need to reach out to colleagues to help achieve a resolution, but you’ll maintain that first contact point relationship until the customer is delighted
This role requires outstanding communication, collaboration and problem-solving skills. Must have the ability to work in Bangalore without current/future need for Kyndryl sponsorship.
If you thrive in a dynamic, collaborative workplace, Kyndryl provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there’s no limit to what you can accomplish here.
Required Technical and Professional Expertise
At least 2 years Windows support experience professionally and/or personally
At least 2 years professional troubleshooting expertise
Customer support experience and service focus
Active listener with flexibility to modify approach and adapt to customer needs
Ability to multi-task
Proven problem-solving skills
Preferred Technical and Professional Experience
Highly experienced in Windows 10
Two plus years of support desk experience
Experience with Agile techniques applied in a customer service environment
Required Education Bachelor’s Degree
Preferred Education Master’s Degree
State / Province KARNATAKA
City / Township / Village Bangalore
Being You @ Kyndryl
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Other things to know
When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Primary job category Product Services
Role ( Job Role ) Technical Support Representative
Employment Type Full-Time
Contract type Regular
Position Type Early Professional
Travel Required No Travel
Company (Y030) Kyndryl Solutions Private Limited
Is this role a commissionable/sales incentive based position? No