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Your Role and Responsibilities
Making sure that all ITM components are up and running all the time.
Installation and configuration of Tivoli Monitoring components such as TEMS, TEPS, TEMA.
Installation and configuration of ITM 6.3 Agents.
Multiple Account TEPS Situation Validation and creation and Customization as per the requirements.
Agent troubleshooting to ensure the collection status in TDW.
Create Users and Groups on TEPS and Netcool Webtop for administration.
Making sure that all Netcool Process are up and running all the time.
Installing and configuring Netcool Probes as per the requirement.
Perform Tivoli decommission tasks when servers are taken out of service.
Act as a vital link between the Client and the Operations team. Attending Client calls, interact with Clients. frequently and communicate feedback to the Operations team.Plan, design and implement monitoring solutions for customers using IBM Tivoli suite of products
Develop custom monitoring solutions to meet customer requirements. Eg: Custom agents using Tivoli Agent Builder·
Ensure that the performances of Enterprise Management Solutions are at the optimum levels and best utilized.
Perform application upgrades and bug fixing in a timely manner.
Required Technical and Professional Expertise
Making sure that all ITM components are up and running all the time.
Installation and configuration of Tivoli Monitoring components such as TEMS, TEPS, TEMA.
Installation and configuration of ITM 6.3 Agents.
Multiple Account TEPS Situation Validation and creation and Customization as per the requirements.
Agent troubleshooting to ensure the collection status in TDW.
Create Users and Groups on TEPS and Netcool Webtop for administration.
Making sure that all Netcool Process are up and running all the time.
Installing and configuring Netcool Probes as per the requirement.
Perform Tivoli decommission tasks when servers are taken out of service.
Act as a vital link between the Client and the Operations team. Attending Client calls, interact with Clients. frequently and communicate feedback to the Operations team.Plan, design and implement monitoring solutions for customers using IBM Tivoli suite of products
Develop custom monitoring solutions to meet customer requirements. Eg: Custom agents using Tivoli Agent Builder·
Ensure that the performances of Enterprise Management Solutions are at the optimum levels and best utilized.
Perform application upgrades and bug fixing in a timely manner
Preferred Technical and Professional Experience
Installation and configuration of Tivoli Monitoring components such as TEMS, TEPS, TEMA.
Installation and configuration of ITM 6.3 Agents.
Multiple Account TEPS Situation Validation and creation and Customization as per the requirements.
Agent troubleshooting to ensure the collection status in TDW.
Create Users and Groups on TEPS and Netcool Webtop for administration.
Making sure that all Netcool Process are up and running all the time.
Installing and configuring Netcool Probes as per the requirement.
Perform Tivoli decommission tasks when servers are taken out of service.
Act as a vital link between the Client and the Operations team. Attending Client calls, interact with Clients. frequently and communicate feedback to the Operations team.Plan, design and implement monitoring solutions for customers using IBM Tivoli suite of products
Develop custom monitoring solutions to meet customer requirements. Eg: Custom agents using Tivoli Agent Builder·
Ensure that the performances of Enterprise Management Solutions are at the optimum levels and best utilized.
Perform application upgrades and bug fixing in a timely manner.
Engage in proactive technical discussions and ensure adoption of best practices and solutions, highlight and own any issues that affect customer satisfaction
Provide technical guidance and assistance to the team members as and when required.Tools/ Products: IBM Tivoli Monitoring 6.3 FP7, Netcool Omnibus, ITM, Ping Probe, EIF Probe, Mttrapd Probe,Mib2Rule Converter, GSMA, Bluecare, TDW, DB2, Integration using Log file agent.
Required Education Bachelor’s Degree
Preferred Education Master’s Degree
Country/Region India
State / Province MULTIPLE
City / Township / Village MULTIPLE CITIES
Being You @ Kyndryl
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Other things to know
When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Primary job category Technical Specialist
Role ( Job Role ) Customer Service Representative
Employment Type Full-Time
Contract type Regular
Position Type Early Professional
Travel Required No Travel
Company (Y030) Kyndryl Solutions Private Limited
Is this role a commissionable/sales incentive based position? No
