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Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Job Title
Senior Content Strategy Analyst (Technical Writer)
Overview
The Site Reliability Engineering team supporting the Mastercard Digital Enablement Services (MDES) is looking for a candidate who can help us with the delivery of technical content and publications regarding MDES products and services for internal consumption, helping MDES lead within Mastercard in definition of documentation standards and best practices.
MDES SRE at Mastercard is a team of Software Engineers with a diverse background, responsible for maintaining and ensuring the availability and reliability of Mastercard’s Tokenization platform. Our team is engaged throughout the software development lifecycle to work with the development, operations, and other support teams within Mastercard to guarantee the platform meets the non-functional requirements set by the business and consistently exceed our customer expectations. The Senior Technical Writer will be focused on creating and delivering digital content such as release notes, user guides, API developer references and flows for specific product offerings, performing all stages of processes to publish technical content in online and printed formats.
• Do you enjoy working on a customer-focused team which interfaces with business partners across the globe?
• Are you passionate about technology and finding new ways of doing things that challenge the status quo?
• Do you enjoy finding new solutions for delivering digital content?
• Are you passionate about delivering quality material to maintain your stakeholders informed and updated?
Then… we would love to hear from you!
Major Accountabilities for this role:
• Work with a wide range of stakeholders to build and deliver an exceptional information experience for the Mastercard Digital Enablement Services crew.
• Research, write and maintain high-quality technical documentation and online content for a variety of audiences, targeting key customer interactions and cardholder scenarios.
• Collaborate with other tech writers and functions (e.g., Product, Engineering, Customer Service, Architects, etc.) to research customer needs, plan and prioritize content to meet those needs, and then execute the plan.
• Manage documentation projects and own the cross-product strategy at multiple levels.
• Balance engaging priorities in a fast-paced, dynamic environment.
Minimum qualifications:
• Bachelor’s degree or equivalent practical experience.
• Experience in technical writing, product documentation, or online publishing.
• Strong verbal and written communication skills
• Experience working in collaboration with software engineers and supporting cross-functional teams daily.
Preferred qualifications:
• Experience with or interest in Digital Payments.
• Experience producing excellent technical documentation for a developer audience.
• Experience with HTML, CSS, JavaScript, markdown, and Linux/Unix environment.
• Ability to read and understand source code written in Java, C++, Python and/or JavaScript.
• Ability to navigate ambiguity, support multiple projects, pick up new technologies, and meet deadlines in a fast-paced environment.
• Detail-oriented and customer obsessed.
• Experience working with geographically distributed team members
• Ability to provide positive customer service to internal and external business partners.
COVID-19 Considerations
We value the safety of each member of our community because we know we’re all in this together. In many locations, which may change over time, we’ve implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in some locations, only individuals who have been fully vaccinated will be permitted inside Mastercard offices until further notice.
In the US, Mastercard is a government contractor, which may legally require most Mastercard employees to be vaccinated unless a verified approved medical or religious exemption is granted. Further, we are currently making every effort towards having employees return to work in the office 2 days per week, if that makes sense for their team. Everyone must be vaccinated to enter Mastercard offices at this time. Therefore, we expect all candidates to be vaccinated or to be approved for a medical or religious accommodation prior to commencing work at Mastercard.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
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Abide by Mastercard’s security policies and practices;
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Ensure the confidentiality and integrity of the information being accessed;
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Report any suspected information security violation or breach, and
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Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Requisition ID: R-172307
