Additional details
Job Description
Roles & Responsibilities
Hardware & Networking
a. Isolate issues using trace route, path ping, nslookup
b. Logon to remote server using terminal server (RDP / telnet / putty), for parameter / health checks.
OS Administration
a. Check logs and services (such as event logs, check services / deamon status)
b. Check utilization and availability
c. Perform start up and shut down services by following SOP
d. Deploy images on multiple servers using SOP
Virtualization
a. Connect to virtual console to check the status of snapshot, Events and tasks
Backup & Disaster Recovery
b. Monitor backup services whether they are running or not.
Storage
a. Identify drive utilization and differentiate whether the drive is internal or external
b. Escalate / follow next steps for resolution
Active Directory
a. understand FSMO roles
b. Connect to directory services console to check OU and group status
c. Check AD health status diagnostic tools
Antivirus
a. Check AV services, DAT version
b. Login to AV console, compare compliance and noncompliance report.
Skills
Technical Skills
a. Hardware, Network Components, Devices (F)
b. Systems Administration (F)
c. High Availability / Cluster Systems (A)
d. Cloud Computing / Virtualization Administration (A)
e. Storage and Backup Administration (F)
f. Storage and Backup Administration (A)
g. SSO Software, Windows Server Administration (A)
h. Microsoft (F)
Behavioral Skills
a. Email Communication, Presentation, Public Speaking(F)
b. Interpersonal Skills, Nurturing Relationships (A)
c. Customer Service Orientation, Business Appreciation (A)
Proficiency Legend: (A) – Aware; (F) – Familiar; (P) – Proficient; (E) – Expert
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