Desktop Technician I
Location BANGALORE INDIA
Hours Needed M-F, 06:30 PM – 03:30 AM
Requisition Number 14405
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JOB DESCRIPTION Title: Desktop Technician I Location: Bengaluru, India
The role of the Desktop Technician is to provide the first line of technical support for all staff in Mouser Electronics. The Desktop Technician is responsible for routing and/or resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. The technician will be required to provide services through e-mail, phone, chat, in person (for walk-in users) and remote assistance.
ACCOUNTABILITIES & ESSENTIAL FUNCTIONS
Diagnose and resolve software and hardware related incidents, including operating systems (Windows and Mac) and across a range of software applications
Assist all users with any logged IT related incident when called upon
Accurately record, update and document requests using the IT service desk system
Escalate incidents and requests to other support teams as necessary
Install and configure new IT equipment
Perform software and hardware upgrades
Support printers, copiers, and scanners
Maintain good verbal communication skills; communicate effectively with technical and non- technical colleagues at all levels in the organization
Attend internal training as necessary to keep up to date with the latest technology and internal processes(system)
Exhibit a flexible approach to working on a rotational basis and provide necessary cover where needed
Work within the relevant legislation, policies, and procedures
SKILLS & CERTIFICATIONS
Working knowledge of Microsoft Windows and Mac client operating systems
Knowledge of ticketing tools, Citrix, MS Office, Active Directory, and VPN
Knowledge of printers, scanners, and copiers
Knowledge of networking systems
Excellent IT skills and computer literacy
General hardware and software troubleshooting skills
Able to communicate effectively in a professional manner on the phone, in writing and in person
Able to prioritize, manage and perform under pressure to meet SLA’s
Knowledge and adherence of customer service best practices
EDUCATION & EXPERIENCE
This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at any time at its sole discretion based on business needs. Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities
Mouser Electronics endeavors to make its Career page accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Human Resources at (817) 804-8050 or [email protected] . This contact information is for accommodation requests only and cannot be used to apply for positions or to inquire about the status of applications.
Mouser is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click HERE (https://www.mouser.com/pdfdocs/eeo-policy-statement.pdf) . If you would like more information on your EEO rights under the law, please click HERE (https://www.mouser.com/pdfdocs/eeo-poster.pdf) .