Job type full-time
Full job description
Mpower`s borderless loans enable students from around the world to realize their full academic & career potential by attending top universities in the u.s and canada.
As a mission-oriented fintech / edtech company, we move extremely fast and leverage the latest technologies, global best practices, and heavy analytics to tackle one of the biggest challenges in financial inclusionWe`re backed by over $150 million in equity capital from top global investors, which enables our fast-growth and provides our company with financial stability and a clear path to an ipo over the coming years.
Our global team is composed of ex-management consultants, financial services and technology professionals, and other experts in their respective fieldsWe work hard, have fun, and believe greatly in our causeFor us, mpower`s mission of making this mission is personal.
As a member of our team, you`ll be challenged to think quickly, act autonomously, and constantly grow, creatively in an environment where fast change and exponential growth is the normIdeation and implementation happens very quicklyWe value feedback and emphasize personal and professional development by providing the resources you need to further your skills and grow with the companyMpower is committed to cultivating your strengths and curiosity and helping you make an immediate impact.
Mpower has been named one of the best fintechs to work for by american banker for 2018, 2019, 2020, and 2021We pride ourselves in being a `growth company for grown-ups`, where there are no pool tables but there are great health, education, and maternity/paternity benefits insteadOur team diversity has been recognized as well; we`re one of the most diverse staff in the world in terms of nationality, gender, religion, age, sexual orientation, and educational backgrounds.
This is a full-time position based in bangalore, india
You`ll be the first point of contact and voice of the company to our borrowersApproximately 80% of your time will be spent communicating with both current and delinquent borrowers to find resolutions for their loan and payment related concernsYour focus will be to deliver a superior servicing experience for each and every interaction with our borrowersThis includes, but is not limited to:
Initiating outbound phone calls and email correspondence while owning all inbound borrower inquiries on a daily basis
Integrating problem solving and negotiation skills to establish successful resolution of customer and account related issues
Building a strong relationship with and supporting students through the on-boarding and repayment process and addressing related payment queries
Understanding our product line and explaining all features to borrowers, including loan terminology and payment logistics
Creatively utilizing resources to generate contact with delinquent borrowers
Collaborating with engineering and operations teams and communicating your ideas for enhancements to the loan process and product
Undergraduate degree or higher preferred
5+ years customer-centric experience within a high-touch, fast-paced environment focused on servicing and repayment of financial products
Outstanding written and verbal communication skills and comfortable connecting with customers via phone, email, and chat
Prior work experience within financial services and/or higher education industries will be a distinct advantage,though an understanding of financial services functions is a must
Proven ability to apply critical thinking to complicated problems for timely and effective resolution.
Ideally possessing a background incorporating investigative research
Passion for providing an excellent customer experience with an innate sense of service and empathy for others
Tech savvy and data-driven
Fluency in foreign languages or international experience is a plus
A passion for financial inclusion and access to higher education is a must, as well as comfortable working with a global team across multiple-time zones and sites!
In addition, you should be comfortable working in a fast growth environment, meaning a small agile team, fast-evolving roles and responsibilities, variable workload and tight deadlines, a high degree of autonomy, and 80-20 everything.
Posted 30+ days ago