As part of our global customer adoption organization, the technical account management team is tasked with ensuring that each and every customer has a wildly successful relationship with usBy engaging with our customers on a technical level throughout their observability lifecycle, our technical account managers drive greater product adoption and increased value for our customers as they scale their technology ambitions!
We are seeking a driven leader who will build and evolve our global tech hub in indiaThis critical new team is vital for new relic to achieve our hyperscale goalsAs the regional leader for the india tech hub, you’ll be the primary driver to improve the quality of our services and overall customer experience for our fastest growing segment of customersYou will develop a team of technical account managers while working closely with other customer-facing teams (account executives, solutions consultants, customer advocates, etc) to combine strategy and execution to ensure our customers achieve the maximum value from new relic as quickly as possible.
This role will lead the team of tams who provide a catalog of services to a broad base of customers, with a focus on technical implementation and product adoption and advanced observability use casesYou and your team will work with customers across a wide spectrum of verticals and industries, to deliver an exceptional experience, realize the immediate value of new relic products, and expedite the time to value by connecting their success to their business goalsOur mission is to build lifelong advocates for new relic!
This is an opportunity to bring together your skills in devops, architecture, observability & service delivery and most importantly leadershipYou will expand your knowledge of application performance monitoring, infrastructure, apis, and analytics, ai / ml, network performance and much more.
What you`ll do
Lead the development and growth of the india tech hub supporting new relic’s global customer base.
Manage your team to deliver a rapidly growing catalog of services that enhance the time to value for customers, focusing on product adoption, customer satisfaction and business goals.
Contribute thought leadership and best practices, both internally and externally, around business transformation.
Act as a point of escalation to ensure any account issues are resolved quickly, utilizing resources from across technical support, sales, engineering, etc.
Maintain & gain knowledge of the languages & technologies supported by new relic.
Partnering very closely with our sales teams to engage with leaders at prospective customers and existing customers.
Your qualifications
Minimum 5 years of direct management experience of professional services or technical customer success teams, with a track record of high performance and driving customer satisfaction.
Experience building and managing technical account managers, technical shared services, technical customer success and or professional services teams in a fast-paced, dynamic environment
Technical and saas experience and an ability to speak to technical customers in their language
A strong strategic vision for the customer experience, professional services, and customer support
The ability to architect services and support delivery models that align with current customer segments, deliver customer value and scale with growth projections
A strong customer advocate with the ability and willingness to engage directly with customers
A track record of developing and mentoring great talent, and building and motivating high achieving teams
Effective and productive collaborator to drive cross-functional initiatives
Empathy, humility and listening skills
7+ years of relevant work experience preferably with a professional it services company or saas software provider
Ideally combined background of architecture and post-sales and service delivery
Technical experience in web/mobile application development & architecture
Deep understanding of value drivers in recurring revenue business models
Ability to learn and adapt quickly in a high-growth, dynamic environment
Bachelor’s degree or equivalent
Please note that visa sponsorship is not available for this position.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employmentPlease contact us to request accommodation.
We`re looking for bold and passionate people to be a part of our mission to create more perfect softwareWe`d love to have you apply, even if you don`t feel you meet every single requirementWhat`s most important to us is finding authentic and accountable people who feel connected to our mission and values, not just candidates who check off all the boxes.
We believe in empowering all relics to achieve professional, and business success through a workforce model called flex firstThe flex first model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or a combination of both.
Read more about flex first and new relic’s vaccine policy as part of our commitment to maintaining a safe and healthy workplace in light of the covid-19 pandemic.
About us
New relic (nyse: newr) is a cloud-based observability platform that gives developers, engineers, operations, and management a clear view of what’s happening in today’s complex software environmentsSo they can find and fix problems faster, and deliver delightful experiences for their customersThat`s why the world’s best engineering teams rely on new relic to visualize, analyze, and troubleshoot their softwareIt’s the simplest, most powerful cloud-based observability platform, built to create more perfect softwareAll from one place.
Founded in 2008, we’re a global company passionate about building a culture where all employees feel a deep sense of belonging, where every ‘relic’ can bring their whole self to work and feel supported and empowered to thriveWe’re consistently recognized as a distinguished employer and are committed to building world-class products and an award-winning cultureFor more information, visit newrelic.com.
Our hiring process
In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verificationNote: our stewardship of the data of thousands of customers’ means that a criminal background check is required to join new relic.
Headhunters and recruitment agencies may not submit resumes/cvs through this website or directly to managersNew relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with new relic.
New relic is an equal opportunity employerWe eagerly seek a diverse applicant pool and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disability), age, sexual orientation, veteran status, or any other characteristic protected by law.
Interested in the details of our privacy policy? read more here: https://newrelic.com/termsandconditions/applicant-privacy-policy
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