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Full job description
Your opportunity
Working with the partner sales organization, you will use your technical expertise and intuition for business to ensure our high-value partners (both alliances and channels) are able to grow their business by demonstrating the full scope of new relic`s product suiteYou will enable our leading partners by providing domain expertise and by building technical assets and solutions to address their specific needsYou would also be responsible for enabling the partner technical sales team to position new relic solutions along with partner solutions for greater value to joint customersYou will also be working with partners in customer deals advising on technical selling opportunities.
You have a keen understanding of customer needs, partner needs, industry trends and you have outstanding customer relationship building skills at all levelsYou love to solve technical problems in real-time and thrive on playing multiple roles – solution architect, technology confidant, and evangelist!
Are you ready to be part of this extraordinary story? if yes, this is the role for you!
What you’ll do
Oversee the adoption, optimization, and integration of new relic’s products within a partner’s business infrastructure, platform, service or offering
Build technical assets such as workshops, solution packages, and applications to enable our leading partners
Evangelize new product features & provide partner and customer feedback to new relic product management and engineering groups
Work closely with the partner sales team to identify and qualify revenue opportunities through the partners and enable new relic sales teams on how to grow pipeline and revenue at customers using partner platforms
Assist the customer success team in the post-sales technical process: installation, deployment, training, technical check-ups, and critical issue management
Ensure timely resolution of partner issues by coordinating support responses
Maintain a deep understanding of the partner’s business as well as their technical environment
Your qualifications
Must-have:
10+ years of technical pre-sales experience
Experience working as/with services partners, msps and/or sis
Strong technical background and partner sales/customer orientation
Programming experience with a modern programming language (python, java, go, etc.)
Superior organizational and project management skills
Strong presentation & negotiation skills
Excellent communication, critical thinking & analytical skills
Nice-to-have:
Specific experience in application performance management (apm) concepts and/or other monitoring solutions
Experience with amazon web services (aws)
Experience of helping or advising customers on cloud migration, dev/ops adoption and/or digital transformation
Hands-on experience with react, javascript, html5 and css (or equivalent experience with other front-end frameworks, such as vue or angular)
Python programming experience
Javascript development experience
Open source contributions
Bachelor`s degree in engineering/computer science or equivalent
Please note that visa sponsorship is not available for this position.
We`re looking for bold and passionate people to be a part of our mission to create more perfect softwareWe`d love to have you apply, even if you don`t feel you meet every single requirementWhat`s most important to us is finding authentic and accountable people who feel connected to our mission and values, not just candidates who check off all the boxes.
We believe in empowering all relics to achieve professional, and business success through a workforce model called flex firstThe flex first model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or a combination of both.
Read more about flex first and new relic’s vaccine policy as part of our commitment to maintaining a safe and healthy workplace in light of the covid-19 pandemic.
About us
New relic (nyse: newr) is a cloud-based observability platform that gives developers, engineers, operations, and management a clear view of what’s happening in today’s complex software environmentsSo they can find and fix problems faster, and deliver delightful experiences for their customersThat`s why the world’s best engineering teams rely on new relic to visualize, analyze, and troubleshoot their softwareIt’s the simplest, most powerful cloud-based observability platform, built to create more perfect softwareAll from one place.
Founded in 2008, we’re a global company passionate about building a culture where all employees feel a deep sense of belonging, where every ‘relic’ can bring their whole self to work and feel supported and empowered to thriveWe’re consistently recognized as a distinguished employer and are committed to building world-class products and an award-winning cultureFor more information, visit newrelic.com.
Our hiring process
In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verificationNote: our stewardship of the data of thousands of customers’ means that a criminal background check is required to join new relic.
Headhunters and recruitment agencies may not submit resumes/cvs through this website or directly to managersNew relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with new relic.
New relic is an equal opportunity employerWe eagerly seek a diverse applicant pool and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disability), age, sexual orientation, veteran status, or any other characteristic protected by law.
Interested in the details of our privacy policy? read more here: https://newrelic.com/termsandconditions/applicant-privacy-policy
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