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- Single-Point of Contact for internal customers over Voice, Email Tickets
Proactive monitoring of production environment compute, memory, disk, storage of vSphere ESXi and vRealize Suite from VMware, OpenStack, and bare metal - Manage alerts through use of various monitoring tools, dashboards and email.
- BCP management
- Creating and assigning tickets to appropriate teams
- Day-2 Operations of database management (Backups, Replication Performance monitoring etc.)
- Preparing reports for audits, compliance, patching etc
- Handling including troubleshooting and escalating incidents quickly in a timely manner to the respective domain L2 or L3 resource wherever required without breaching the SLA
- Work on Tasks assigned by L3s and L2s
- Knowledge in OS platforms (Windows, Linux, etc.,)
- Knowledge in Cloud technologies (VMWARE suite)
- Hands on experience in ticketing and monitoring systems (Ex BMC suite- TSSA, REMEDY etc.,)
- Knowledge in any one Data base technology (Oracle, Postgres, MySQL, Casandra etc.,)
- You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies
- Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
- Intuitive individual with an ability to manage change and proven time management
- Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
- Up-to-date technical knowledge by attending educational workshops, reviewing publications