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Come create the technology that helps the world act together
Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networksYour career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.
The team you`ll be part of
Our business group mn is a leader in wireless mobility networks and associated servicesWith more than 3.500 patent families essential for 5g we have a strong 5g portfolio and are a front runner in open and virtualized radio access networks (o-ran and vran)You will be part of mn s gsd gsdm-apj / india
What you will learn and contribute to
Are you passionate about solving problems?
As part of our team, you will:
Lead india market care operations from gsd
Accountable for ensuring outage and r&d ticket support kpis are met
Executive reporting to both customer and nokia leaders.
Lead rcas of network problems to ensure all learnings are shared with appropriate stakeholders.
Provide technical guidance to care team engineers to avoid/minimize troubleshooting challenges.
Manage customer escalations during critical outages & regular care tickets
Work in close collaboration with nokia internal stakeholders ( r&d,4ls, nlt, plm, and ldo/market teams).
Partnering with regional charging care support teams to share best practices & implement best practices.
Responsible for charging care team competency ramp up to handle new product releases and new nam customers.
Develop strong relationships with our customer teams and end customers.
Ensure resources are skilled adequately and identify gaps and escalate if required
Support post-go-live support transition and customer acceptance for new products.
Your skills and experience
You have:
Bachelor´s degree or equivalent experience requiredMasters is a plus.
Knowledge of various technologies including (4g and 5g) with 10+ years of experience is needed.
Working experience with indian customers is preferred.
Able to lead teams during outages/escalations along with customer communication and management.
Able to guide teams with a focus on quality and individual associate development.
System capabilities and telecommunications functionality expertise
Technical/process problem solving and communication skills with the ability to make sense of ambiguity and drive outcomes.
Experience in case handling, including emergency support activities highly desired
Successful leadership track record of teamwork, collaborating across organizations towards an aligned resolution
Excellent communication and presentation skills, organization, and project management skills
It would be nice if you also had:
Master’s degree.
Knowhow on nokia ran products,
What we offer
Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.
Company culture: we believe our people are our greatest asset and we aim to foster a fun, challenging, positive, and inclusive work environmentWe offer 1-on-1 mentorship, learning and development opportunities, global impact and interaction, and flexible work/life balance
Nokia is committed to inclusion and is an equal opportunity employer
Nokia has received the following recognitions for its commitment to inclusion & equality:
One of the world’s most ethical companies by ethisphere
Gender-equality index by bloomberg
Workplace pride global benchmark
Lgbt+ equality & best place to work by hrc foundation
At nokia, we act inclusively and respect the uniqueness of people.
Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.
Join us and be part of a company where you will feel included and empowered to succeed.
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Company Description
We create the technology to connect the world. Powered by the research and innovation of Nokia Bell Labs, we serve communications service providers, governments, large enterprises, and consumers, with the industrys most complete, end-to-end portfolio of products, services, and licensing. We adhere to the highest ethical business standards as we create technology with social purpose, quality, and integrity. Nokia is enabling the infrastructure for 5G and the Internet of Things to transform the human experience.
