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Onit Looking For Report Support Engineer at Pune, India Full Time

Onit is looking to hire a Report Support Engineer with experience in maintaining ETL code and experience with APIs of Tableau.

Responsibilities:

  • Effectively communicate with customers via email, phone and other electronic methods to ensure client’s effective use of Onit Reports

  • Apply in-depth troubleshooting and debugging skills along with deep knowledge of systems, databases, and applications to get to the root cause of the customer’s issues

  • Utilize internal wiki site for knowledgebase articles as a resource to solve customer issues, researching the wiki as a step in the troubleshooting process

  • Write test scripts, and perform tests using customer’s representative data

  • Using a mixture of system, application and database knowledge, research and reproduce issues

  • Lead support case resolution efforts for customer cases by using skill in troubleshooting and debugging, identifying the root cause, communicating bugs to Product Engineering in a manner that requires little to no additional research on the part of the Engineer

  • Understand project/group level permissions for Tableau Server

  • Understand Performance profiling of the tableau reports to identify any performance bottlenecks

  • Escalate support cases and priority issues to management as appropriate using good judgment in when and how to escalate

  • Collaborate and consult with professional services group to resolve technical issues associated with publishing reports on the tableau server

  • Collaborate with Product Management, Professional Services Group and Support Management to resolve issues by applying excellent technical, customer service, and interpersonal skills in building solid cross-functional relationships

    Skills/Qualifications:

  • The overall experience of up to 4 years in the relevant technical areas mentioned here

  • Experience in ETL tools like Pentaho, SSIS, etc.

  • Experience in relational databases like PostgreSQL, SQL Server, Oracle, etc.

  • Previous experience working with APIs of Tableau is mandatory

  • Experience in working with large scale ETL projects using Data Warehousing principles and concepts

  • Programming expertise in languages like Ruby, Python, Java required

  • Knowledge of data modelling principles

  • Strong written and verbal communications skills

  • Bachelor’s degree is required

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  • Job Title: Onit Looking For Report Support Engineer at Pune, India
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