Oracle Looking For Principal Technical Writer / Principal User Assistance Developer at PUNE, India Full Time

Job Description

Responsible for designing, developing, and maintaining user assistance and training documentation for Oracle applications. Collaborate with multiple internal stakeholders to design our next generation of user assistance technology and implementing new embedded help delivery mechanisms that improve how technical information is delivered to our customers. Work with development teams to implement code for new user assistance mechanisms.

Create user assistance for your assigned product, which may include training courses, certification exams, documentation, tutorials, videos, embedded help in UI, sample code, eBooks, infographics following user assistance development processes, templates, and standards using various tools and systems. This will include user assistance for conceptually complex areas, documenting the most technically challenging parts of the product(s) or product area(s). Lead discussions at user assistance and feature team meetings. Participate in preparation of design documents for major changes in user assistance and be responsible for detailed review of features and assignments to team. Collaborate with internal stakeholders to develop user assistance vision documents which detail the product use cases, common tasks, and user personas. Utilize multimedia technologies and techniques in enhancing the effectiveness of user assistance. Lead and drive cross-team or cross-LOB projects and initiatives. Organize, teach, facilitate, and observe pilots taught by more junior UA developers. Create support collateral for pilots where appropriate (wiki pages for course pilots). Develop, upgrade, and maintain basic, advanced, or new/emerging courses according to standards, using the latest tools. Contribute to design, coordination, and validation of major enhancements to user assistance practices, patterns, processes, and standards.

Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Demonstrate functional knowledge of Windows and Linux or UNIX. Demonstrate understanding of four of the following technologies: XML, XHTML, XSL, DITA, CSS, DOM, RDBMS, CGI, PHP, REST, Java servlets, or XML schemas for user assistance types, and information and learning architecture. Have co-authored and delivered presentations at industry or technology conferences on topics related to Oracle products, technologies, or user assistance. Possess a degree, certificate, or relevant industry experience. Suggested majors include English, technical writing, communications, instructional design, software engineering, or computer science. Minimum of 8+ years of user assistance development or relevant experience.

Responsibilities

What we do

Our team develops various forms of user assistance – including UI help, user and implementation documentation, video tutorials, and training deliverables – for Oracle Fusion Cloud Financials software apps. We also participate in product design and development.

What you’ll do

• Learn a ton!

• Learn about our Cloud software applications and technology

• Get familiar with our users and determine what they need

• Stay on top of trends in areas such as user assistance, visual communication, information architecture, multimedia video development, and training development – and use what you learn to constantly innovate and improve

• Advocate for our users

• Collaborate with UX and product team counterparts to achieve simple and intuitive UI design in our software products

• As part of that collaboration, develop customer-facing UI text – including messages, field labels, and tip text – that’s clear and helps users prevent mistakes and be successful

• Write, create, and build

• Design and write engaging, clear, conversational, and minimalist DITA-based documentation that follows company style standards and is appropriate for software implementers, end users, and system administrators

• Make use of effective visual information design strategies to create infographics, flow diagrams, and other visuals that aid understanding

• Create, edit, and deliver multimedia videos that convey concepts, demonstrate processes, guide decision making, or achieve other learning objectives

• Develop software simulations so that users can try out tasks in a controlled environment

• Manage your time, own your work, and be our team’s face to the world

• Manage your own user assistance and product design tasks and deliverables while working with scrum teams in an Agile development framework

• Participate in development discussions and scrum events

• Represent the User Assistance team in a variety of cross-product teams and projects

What you need to be successful

BA/BS or MA/MS in Technical Communication, English, Instructional Design, User Experience Design, Interaction Design, or a related field, with at least 7 years of experience in writing software documentation and developing related forms of user assistance.

Must have

• Outstanding written and oral communication skills; you must be able to prepare written communication and convey information clearly with an approachable, conversational tone

• Demonstrated proficiency in understanding user needs and developing various forms of user assistance that best meet each need

• Understanding of and experience with DITA; proficiency in designing and developing content that follows DITA standards

• Experience working in an XML-based authoring tool

• Training, knowledge, or experience in user experience design, interaction design, or web design

• Demonstrated proficiency with a range of visual information design techniques

• Experience in UX writing/UX content design

• Ability to effectively multi-task, prioritize, schedule, and meet aggressive deadlines; proven track record of delivering on time and to quality metrics

• Demonstrated ability to operate independently and as part of a larger, virtual team; ability to develop working relationships with other internal groups to meet objectives and complete tasks

• Experience in mentoring peers as well as junior team members, leading team initiatives, and modeling and championing best practices

• Desire to collaborate with and support your stakeholder team members to achieve mutual success

• Positivity and empathy

Nice to have

• Experience in instructional design and training development

• Experience with tools to develop software simulations

• Understanding of and experience with enterprise resource planning and financials business processes

• Broad understanding of and experience with agile software design and management

• Experience in developing and maintaining chatbots

• A sense of humor is always a plus!

About Us

Diversity and Inclusion:

An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.

That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.

About Us

Diversity and Inclusion:

An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.

That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer * . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer