Perform performance trend analysis and manage the server/network capacity. Propose client configuration and implement technical solutions to enhance and/or troubleshoot the system. Work with others to define, coordinate vendor purchase needs. Responsible for support documentation as well.
Job duties are varied and complex utilizing independent judgment. May have project lead role. 5 years of related experience in a medium to large network distributed and computing environment. BS in Computer Science or related field.
Provide level two application troubleshooting and support for Retail cloud service customer
Good To Have:
Basic understanding of Cloud (Any)
Basic understanding of application support in Docker and Kubernetes platforms.
Basic understanding of SQL and databases is a plus
Basic understanding of ITIL Framework (should have working experience in Change management, Incident management)
Experience deploying SaaS applications is preferable
Technology Certifications are a plus; OCA/OCP.
Note: Shift working is mandatory. The candidate should be open to work in the morning and evening shifts on a rotation basis.