The Program Coordinator / Candidate Relations Coordinator is responsible for providing excellent customer service and promoting client programs by answering incoming calls from clients, candidates and test site administrators. They are also responsible for assisting with the operational aspects of client testing programs and handle escalated service-related issues.
Level 3 Escalation calls.
Directly liaising with the US (United States) and EMEA (Europe, Middle East and Africa) lines of business.
Ensure candidate results are sent to clients in a timely manner.
Prepare client reports.
Act as an escalation point for service related problems.
Promote client programs and products.
Determine additional opportunities and possible operational trouble areas.
Input accurate customer information into the database.
Assist in training and monitoring call center agents to ensure quality of service.
Maintaining the SLA for different LOB’s.
People Management(In Manager Absence)
Learning is the most powerful force for change in the world. More than 20,000 Pearson employees deliver our products and services in nearly 200 countries, all working towards a common purpose – to help everyone achieve their potential through learning. We do that by providing high quality, digital content and learning experiences, as well as assessments and qualifications that help people build their skills and grow with the world around them. We are the world’s leading learning company. Learn more at pearsonplc.com.
Job: CUSTOMER SERVICE
Organization: Assessments VUE
Req ID: 1194
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