At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large, and small.
In Technology Operations we are leading a global initiative to move all our colleagues onto Office365 (client and online) including the rollout of Intune, eCDN and voice for Teams. This work is well underway, and we are looking for experienced O365 engineers to set up and run our operations function for the Microsoft ecosystem.
The ideal person will have high energy, a genuine understanding of how to deliver operations working in collaboration with service desk, engineering and global incident, problem and change management leaders and staying closely aligned to our hosting and network operations teams.
Main Responsibilities
Implement, Support & Enhance O365 applications like SPO, EXO, Teams with Pearson DWS Architects
Accountable for maintaining Microsoft technology Evergreen roadmap as part of the Office 365 oversight along with preparation for change and communicating roadmap changes to other relevant teams
Continual service improvement to minimize the number of self-imposed outages – drive high quality change and release management through automation practices.
Provides delivery and engineering management and ownership for Microsoft Office 365 based collaboration services to support Pearson’s global businesses spanning Teams, OneDrive, SharePoint, and ancillary products including Power Platform
Assist Pearson Architects in the development of a solution roadmaps, product catalogues and vision for applications supported.
Support and maintain key solution integrations, governance, and plugins.
Day to day process, documentation, KPIs and reporting.
Building plans and policies for Microsoft collaboration portfolio and associated ancillary services, strategies, and technologies alongside the Microsoft Architects
Ensuring that key O365 product life cycles are understood, tracked, and communicated with appropriate remediation when required.
Create & Maintain system documentation, testing, training, run books and post-deployment/upgrade assessments including regular system health checks for O365, including the mobile platform.
Prepare KB articles and perform knowledge transfer to shift left the processes to helpdesk team
Work in collaboration with User experience delivery lead and help them prepare user communication guides
What do you need to bring to the role?
Excellent technical understanding of the end user landscape and impact on user experience
Experience supporting mobile, desktop, messaging & collaboration, video and voice within the Microsoft ecosystem and Active Directory
An analytical mind and an eye for ongoing improvement – including experience building and implementing processes where improvements were needed from the ground up
Team orientated style of working
Knowledge of engineering best practices and processes – incident, change, problem, release
Previous engagements with large programme teams, service transition etc
Time zone flexibility and experience of working in a globally distributed organization
Broad thinker who likes to solve problems and is able and willing to step outside their comfort zone to the benefit of the wider team. Can see where there is a problem or issue and speaks up
Technical Skills and Abilities (Minimum):
High level of experience and in-depth technical knowledge of Microsoft Office 365 Product Suite and delivering global End User Office 0365 service solutions in an ITIL managed environment.
In-depth technical administration knowledge and +5 years’ experience in an engineering role. Candidate must have at least one area of O365 mentioned below as their core skill set:
Technical Skills, Experience and Abilities (Must have):
Preference would be given to candidates with experience on one or more of tools in a large enterprise:
Jira
Power Platform
Sharegate
BitTitan
Competencies
Professional written and verbal communication skills
Strong interpersonal skills, able to effectively engage at all levels of the company. Cultivate strong relationships and collaborative partnerships across teams.
Positive attitude and passion for good customer service and user experience
Ability to collaborate across globally dispersed teams
Excellent analytical and problem-solving skills
Excellent time management and organizational skills
Educational & Professional Qualifications
Bachelor’s degree or equivalent in Computer Science, Engineering or other relevant field or have equivalent proven industry experience.
Microsoft Certifications preferred.
ITIL Foundation or higher is an advantage.
Primary Location: Mostly Remote
Work Locations:
Job: Technology
Organization: Technology & Operations
Employee Status: Regular Employee
Job Type: Standard
Shift:
Job Posting:
Job Un posting: Ongoing
Schedule: Full-time Regular
Req ID:
Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.
Job: TECHNOLOGY
Organization: Corporate Strategy & Technology
Schedule: FULL_TIME
Req ID: 5776
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