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We are Röhlig. Since 1852
For 170 years, Röhlig has mastered the growing complexity of global freight forwarding. By combining the professional competence of a large enterprise with a family-owned company’s virtues and values, we have successfully asserted ourselves on the logistics market. Based on our global network, we create tailor-made solutions to improve our clients’ logistics processes.
Rohlig Blue Services is our Shared Services Centre based in Chennai, is hiring a System Administrator for IT Level-I Support Team based out of Chennai.
Responsibilities:
As, System Administrator L1 support, you will be responsible for:
Providing 1st Level Global IT support through ticketing system
o Voice / Email by following the global SOPs.
o Remote troubleshooting through diagnostic techniques.
o Ensure all tickets are resolved as per global SLA.
o Coordinate with end users for feedback
o Follow escalation Matrix to support unresolved tickets.
Monitor Global IT infrastructure services
o Update latest patches in the systems
o Daily monitoring system & network line
o Maintain log register
o Involve in new infrastructure setup
o Support in routine daily/weekly/monthly Infrastructure tasks.
Global User Management
o Setting up accounts for new users
o Mange security rights
o User training on IT Setup
Documentation
o Document the critical issues
o Publish in the team portal
o Assist in preparing global SOPs & user self-help documents
Requirements:
To be successful in this position you need to display:
- BE Computer Science / IT / B.Sc Comp Science
- 2-4 years of experience as a help desk technician or other customer support role
- Tech savvy with working knowledge of office automation products, databases and remote
control applications
- Working with Handheld devices
- Ability to diagnose and resolve basic technical issues
- Excellent communication skills in English
- Customer- oriented
- 24/7 support
What you can expect:
Working at Röhlig means to live internationally: Every day staff members around the world cooperate on developing logistics solutions for their customers. Smart minds with drive, encounter numerous opportunities to play a vital role in this process. Flat hierarchies, a pleasant and friendly work environment, considerable opportunities for personal development and long-term career planning provide the basis for your success.
We look forward to meeting you!
Job Type: Full-time
Salary: ₹290,000.00 – ₹500,000.00 per year
Benefits:
- Food provided
- Health insurance
- Internet reimbursement
- Leave encashment
- Provident Fund
Schedule:
- Rotational shift
Supplemental pay types:
- Shift allowance
- Yearly bonus
Ability to commute/relocate:
- Ekkattuthangal, Chennai – 600032, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor’s (Preferred)
Experience:
- total work: 2 years (Preferred)
