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Secureworks® (nasdaq: scwx) is a technology-driven cybersecurity leader that protects organizations in the digitally connected worldBuilt on proprietary technologies and world-class threat intelligence, our applications and solutions help prevent, detect, and respond to cyber threatsRed cloak™ software brings advanced threat analytics to thousands of customers, and the secureworks counter threat platform™ processes over 300b threat events per dayWe understand complex security environments and are passionate about simplifying security with defense in concert™ so that security becomes a business enablerMore than 4,000 customers across over 50 countries are protected by secureworks, benefit from our network effect and are collectively smarterExponentially safer.™ www.secureworks.com
We enjoy competitive compensation and benefits packages, and reward and recognize our employees for exceptional resultsA constant focus on continued learning and growth keeps our team members engaged and excited about “what’s next.” we offer flexible work options when available and emphasize the importance of work-life balanceWe know that when our people are rewarded, recognized, and rejuvenated, we win as a team.
Role responsibilities
Building and nurturing long-term relationships with customers to solidify our commitment and partnership to their success.
Ensure that customers derive maximum value from their investments in secureworks by driving customer adoption, usage, and satisfaction to help achieve contract renewals, process contract renewals, product expansion, and new growth
Develop an in-depth understanding of customer success criteria, initiatives, and use cases that support short- and long-term business goals of each customer based on their unique use cases.
Provide continuous customer education on the secureworks product portfolio including new products, features, and enhancements.
Generate regular/on-going proactive security protection reviews (sprs) focused on customer engagement, ensure product adoption is occurring, provide recommendations and to continually align on business goals.
Monitor the customer’s progress towards achieving their kpi’s.
Create and activate a plan with customers that results in both business value outcomes and team behavior if the customers are not achieving key objectives/goals.
Collaborate with cross-functional teams to synthesize customer feedback and offer informed opinions on potential solutions and enhancements.
Minimum requirements
Minimum of 2+ years experience in customer success or equivalent history of increasing customer satisfaction, adoption, and retention.
Minimum of 1 years of experience working in a saas environment
Minimum of 1 years of experience in network security or related discipline
Minimum of 1 years of experience leading presentations (remote and in person) to external customers, managing accounts and interacting with c suite management and technical personnel
Solid understanding of technical concepts to provide high-level guidance with implementation and solutions.
Preferred skills
Showcase a bias for action and demonstrate a passion for technology
Ability to work in a fast-paced multidisciplinary environment, prioritizing efforts and managing customer expectations
Ability to reconcile different points of view in meetings and summarize results concisely
Familiarity with a csm tool like hubspot/totango/gainsight a plus.
Location
Hyderabad, india
Secureworks (a dell technologies company) is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassmentAll employment decisions at secureworks are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, hiv status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operateSecureworks will not tolerate discrimination or harassment based on any of these characteristicsLearn more about diversity and inclusion at secureworks here.
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Posted 12 days ago
