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Job details
Job type full-time
Full job description
Purpose under moderate supervision, provides services to callers contacting the kentucky child and adult abuse reporting hotline, assisting them with immediate crisis and ongoing situations pertaining to abuse, neglect or exploitation of children or adults in kentucky, preparing and submitting formal web portal reports and contacting on-call workers for child and adult protective services to provide report informationEssential job functions 1Provides services over the telephone to callers needing to file reports of alleged neglect, abuse and/or exploitation for children and adults in the state of kentuckyCompletes and files reports via the state web portal and monitors status of callers` situations through case follow-up with state child and adult protective services workers2Acquires the knowledge and skills needed to interview clients and gather needed information to accept abuse line intake referrals 3Documents and maintains accurate, thorough records of all telephone interventions transacted during the work shift4Screens for possible suicide/ homicide risk for callers and connects callers meeting criteria for crisis intervention services to crisis intervention counselors5Attends and participates in staff meetings, required cic and scs ongoing training events and completes all abuse line training required by the state child and adult protective services6Provides educational information and resource referral to callers seeking assistance with issues pertaining to child and/or adult abuse issues7Maintains confidentiality of all information contained in abuse line reports and adheres to all cic and scs ethical codes of conduct8Presents a professional demeanor in all interactions with internal and external customers9Ability and willingness to work 3rd shift and/or weekend and holiday hours as a requirement of all positions the intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this jobIncumbents may be requested to perform job-related tasks other than those specifically presented in this descriptionEducation 60 hours completed undergraduate course work (or current undergraduate student status) in sociology, social work, psychology, education, human services, business or a related field of studyGood communication and interpersonal skillsAbility to use techonology to complete web reportsAbility to make sound decisions and judgments in stressful or unusual situationsGood time-management skills and the ability to work in a team environmentAbility to work effectively and efficiently in a fast-paced work environmentAbility to work remotely, including access to stable internet services; ability to work remotely in a confidential settingExperience minimum of 6 months experience in social services/ mental health services preferredAn equivalent combination of education and experience may be considered in lieu of the 60 hours undergraduate course workPhysical demands position has no unusual physical demandsMay involve modestly unpleasant situations such as offensive language from callersTime type: full time we continually help our community and employees flourish..One life at a timeAs a seven counties services employee there are many perks to enjoyBelow are just some of the great benefits you might be eligible for with seven counties services.
Health & wellness
Medical coverage
Dental coverage
Vision coverage
Flexible spending account
Health savings account
Short term disability
Long term disability – company paid
Wellness programs – company paid
Financial wellbeing
Competitive compensation packages
Life insurance – company paid
Accidental death & dismemberment insurance – company paid
403b retirement plan with company funded matching
Retirement and financial planning services
Employee discounts including dell computers, verizon wireless, liberty mutual, costco, and enterprise rent-a-car
Loan forgiveness options through federal programs (national health service corps & public service loan forgiveness)
Career development and growth
At seven counties services training is one of our highest prioritiesWe provide company paid professional training for various skills, certifications, and continuing education
Opportunities for growth and movement – we encourage our employees to consider new growth opportunities with us
Leadership academy for our rising stars, supervisors, and leaders
Seven counties services and center for clinical excellence teach provide staff with industry best practices and processes
Work life balance
Paid time off – generous pto for vacations, illness, personal days, etc(paid holidays)
Flexible work schedules to promote a healthy work life balance
Employee assistance program – assists employees with personal problems and/or work-related problems that may impact their job performance, health, mental and emotional well-being
Seven counties services is an equal opportunity employerAll qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, disability, sexual orientation, marital status, or protected veteran status.
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Posted 30+ days ago
