Job Family Group:
Information Technology (IT)
Posting Start Date:
December 14, 2022
Projects and Technology
If you are looking for a career with solid job prospects for the foreseeable future, understanding, delivering, or improving the range of activities to support the digital and energy transition, then this role will suit you. Join Shell and let us help you grow in a business that encourages both personal and professional development.
Where you fit in
Site Reliability and Operations Engineering is driving the product team to maximize the long-term reliability of the products in their remit by focusing on automation and maintenance in the live environment including Level 2/3 support as a Subject Matter Expert in one or more application or infrastructure services. The engineers use advanced support techniques to analyze and resolve incidents that were raised and ensure the faster resolution of issues leading to customer satisfaction. The engineer documents solutions to known errors to expedite resolution of incidents and performs root cause analysis to minimize reoccurrence, scoping and supporting technical-debt backlog items in Sprints, checking the impact and quality of code releases and deployments, building in supportability from the outset.
The Site eliability Engineer (SRE) is a member of the Shell ID Services & Operations Management (SOM) function who works in a natural team with developers, infrastructure operators and other IT staff on a range of agile (BizDevSecOps) activities. The BizDevSecOps approach to software development aims for frequent, incremental changes to code versions, which means frequent deployment and testing regimens. Site Reliability Engineer (SRE) must understand the basics of software development languages and be familiar with the development tools used to create new code or update existing code. In the case of technical-debt backlog items they may be called upon to develop code.
What’s the role
As Software Engineer – Site Reliability Engineer Amber may be asked to develop or source application and system management tools that mitigate manual effort; implement automated management features, such as performance monitoring, diagnostics and failover and availability capabilities. You should have the ability to look at and understand how an entire system (product line) works as well as their own specific Products. The ability to step back and conceptually understand how all the pieces fit together is key to being a reliability engineer.
Aside from above, you are expected for the following:
Own product operations and be accountable for managing the operational backlog items and technical-debt items of production platforms as well as being part of service management & integration teams within wider connected portfolio,
Collaborates and works with Mobility IT, Vendors and Suppliers for the delivery of secure and reliable products within an integrated Mobility IT landscape.
Focus on relentless prioritization to maintain delivery on value, whilst ensuring secure, reliable and efficient operations for the product which are aligned with product roadmap objective
This is a technical role with strong experience in DevOps / software engineering / agile delivery.
Supporting clients through the daily BAU activities
Ensure issues are reviewed and triaged accurately within agreed SLAs.
Investigate, verify and assess impacts of Software defects raised from the business within given deadlines.
Provide updates to clients on resolution of Software defects raised during BAU process
Manage timely resolution of defects, working closely with the Development and QA teams in order to complete testing within deadlines
Creation and maintenance of related documentation for identified workarounds.
Facilitate performance testing and work closely with DBA’s
Work closely with Production Control to highlight potential issues requiring agreed workarounds to minimize impacts in Production environments
Build good working relationships promoting a pro-active approach to issues/problems
Gain in-depth understanding of business processes and challenges in order to manage and prioritize issues raised.
Assess the technical aspects of product/ landscape and provide recommendations to scale up the technical maturity and make it ready for future market scenario like size it appropriately.
Support technical-debt backlog items in Sprints, checking the impact and quality of code releases and deployments
Work with Service management and understand the customer satisfaction index which requires bug fix/ defect fix / enhancement and scope it within backlog items
As part of the BizDevSecOps model, is active in delivering Bug Fixes & Minor Enhancements on either directly or through product team/vendors (L2/L3 tickets)
Work with service management team, focus on reducing the incidents with RCA adopting problem management approach and add those items if required to product backlog
Analyze results of vulnerability scanning, penetration testing, wireless checks, etc. and incorporate requirements into the product backlog to resolve findings.
Ability to develop code on new features by closely working with Product Development team as the need evolves
Extensive contact with Suppliers, Business team members to middle management (up to JG1), and a wide range of IT teams
Contract ownership of services with annual costs of $200k+ per product
Risks – License to Operate, Global reputation, $100’s of millions at risk. Failure within these products and services could have effects on Shell’s reputation and ability to participate in these markets and fines would be very substantial in some areas (i.e. GDPR).
This position manages overall operational delivery for products thereby ensuring availability, reliability, and overall supportability on a 7×24, 365 day basis.
Products range in scale from payment authorizing of 20million transactions a month or customer facing platforms serving more than 100,000 users
What we need from you
Minimum Education or Certification: 4-year Degree related to IT
At least 3-5 years IT experience, with at least 2 years in applications support and IT services and operations management
Strong exposure towards few of these technologies – File transfer and integration services (must), Identity and access management and Sharepoint
Ability to read and debug complex codebase
Experience of working in Application Support / Programming background
Logical, analytical, flexible and systematic approach to problem resolution across a broad spectrum of technologies
Have the ability to manage design issues to ensure the solution delivered to Production meets the requirements within set deadlines
Develop understanding of the solution in order to sufficiently test if fit for purpose
Ability to communicate with business with technical information
Be able to work as part of a team, including the ability to develop good working relationships, share knowledge and work within the team to meet objectives
Should exhibit agility through working with DevOps and implement quick workarounds to arrest incidents while keep focused on permanent/ strategic fix
Sound knowledge of Mobility business work processes, business requirements and their impact on operations and customers preferred
Proven Continuous Improvement skills
Very strong stakeholder management skills
Excellent communicator at all levels
Strong process management skills
Proven record of delivering against stretch targets
Proven ability to influence without line management control
Team player, works effectively with all levels in organisation (business, external suppliers, suppliers within IT)
Proven coordination and consulting management skills
Work effectively in virtual, geographic dispersed, cross cultural environments
Strong leadership and incident, change and problem management capabilities to transform activities from the current operating model to the end-to-end process model
Excellent understanding of project management, project finance and TCO.
Ability to represent Shell with external service providers
Ability to deal with conflict and ambiguity effectively
Ability to maintain a decision/position without damaging working relationships
An innovative place to work
There’s never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change.
Join us and you’ll add your talent and imagination to a business with the power to shape the future – whether by investing in renewables, exploring new ways to store energy or developing technology that helps the world to use energy more efficiently.
An inclusive place to work
To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we’re nurturing an inclusive environment – one where you can express your ideas, extend your skills and reach your potential.
We’re creating a space, where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply and we’ll take it from there.
We’re closing the gender gap – whether, that’s through action on equal pay or by enabling more women to reach senior roles in engineering and technology.
We’re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.
We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application.
A rewarding place to work
Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.
We’re huge advocates for career development. We’ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.
Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.
According to the United Nations, the global population could increase to more than 10 billion people. A key role for society – and for Shell – is to find ways to meet the growing demand for energy, with less carbon emissions. We need people who dare to think differently – to take part in developing tomorrow’s energy solutions today.