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- Experience in running metrics with an understanding of SLAs.
- Ability to read, write, and interpret business and technical documents.
- Ability to multi-task and maintain deadlines.
- Flexible with working in different time zones.
- Experienced in working with teams from multiple time-zones, multi-national interaction.
- Experienced in trouble-shooting various operating systems.
- Able to support users via different communication methods (phone, email, instant messaging).
- Incident Management, Tracking & Solution for any issues related to the Engineered Solution.
- Designing & Implementing Enterprise Solutions for Enterprise Customers with Server Support.
- Provide recommendations for automation and modern endpoint management approaches.
Assist with managing the client computing environment, including design, implementation, customization and build
- JAMF Administrator Support including Server Management and Upgrades (On-Prem).
- Hands on experience in both On-Prem and On-Cloud Jamf instance.
- Management of macOS upgrades via Scripting/imaging.
- Application packaging and deployment.
- Patch management.
- Replication of Distribution Points.
- Reporting with custom queries.
- Advanced understanding of Patch Management and Policy creation/implementation.
- Custom Mac policies as per the client”s requirement.
- Knowledge of VPN apps management and deployment via customized policies and injected server details.
- Knowledge of security software management and deployment via customized policies.
- MS intune/Conditional Access integration.
- Advanced understanding of Configuration profiles, like PPPC, custom profiles of security apps, enterprise Wi-Fi etc.
- Knowledge of bash scripting.
- Extensive experience on macOS and iOS devices.
- Management and implementation of Apple Business Manager (DEP/VPP).
- Automated Device Enrollment process.
- Extension Attributes, Pre-stage enrollment process.
- Smart groups with custom queries and Static groups.
Will be a plus if knows about Jamf Connect and Jamf Protect implementation and management.
