Twilio Looking For Senior Manager – Software Engineering (L5), Segment Infrastructure at Bengaluru, India Full Time

See yourself at Twilio

Join the team as our next Senior Manager – Software Engineering (L5), Segment Infrastructure

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide (https://customers.twilio.com/) build better applications and customer experiences.

Although we’re headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We’re on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion (https://www.twilio.com/company/diversity) wherever we do business. We employ thousands of Twilions worldwide, and we’re looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

This position is needed for building the next-generation platform for Twilio Segment Infrastructure. In this role, you will be responsible for leading and growing a team of talented infrastructure software engineers and collaborating with product engineering leaders to ship features that form the foundation of a strong Customer Data Platform. You’ll also be responsible for mentoring, sharing knowledge, and guiding the technical decisions of the team to set us up for long-term success, both as a product and as a team.

Responsibilities

In this role, you’ll:

• Driving the roadmap and execution of the Infrastructure Engineering team within the Segment Infrastructure organization.

• Lead the team execution through agile methodologies and help employee’s career development, coaching, and mentoring while guiding senior contributors to maximize their potential

• Provide a clear path for progression through personal development plans, defining goals, perform evaluations, and collaborate with employees on their objectives

• Own, develop, operate, and maintain a highly available observability platform for Twilio engineers

• Be the voice of the platform users by creating a culture of user empathy

• Foster an engineering-driven culture upholding a high bar for technical excellence

  Qualifications

  Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 3+ years of experience as an engineering leader of a high-performing engineering team

• Experience driving large-scale platform projects

• Hands-on capability, and detailed knowledge of metrics, logging, tracing, profiling, alerting, and visualization systems with technical deep-dives into code and designing high availability systems

• Detailed understanding of site reliability engineering practices & culture

• Strong experience in Cloud Engineering & technologies like AWS, Kubernetes, Terraform, Kafka

• CS, EE, or CE degree and/or a demonstrable, solid understanding of CS fundamentals

Desired:

• Previous experience building a large-scale Infrastructure platform especially on AWS/GCP

• Demonstrated open source contributions and/or deep knowledge of open source technologies

• Strong system engineering knowledge in distributed systems

Location

This role will be based in our Bengaluru, India office.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call Twilio Magic (https://www.twilio.com/company/values) . Additionally, we empower employees to build positive change in their communities (https://twilio.org/impact/2021-report/) by supporting their volunteering and donation efforts.

So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn’t what you’re looking for, please consider other open positions (https://www.twilio.com/company/jobs#open-positions) .