Log In
Sign Up
br{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]>
Designation / Title
Function
Reporting to
Qualification
Years of Experience
Time to join
Essential Competencies
Desired Competencies Proactive and Business driven, Good Team Player. Excellent team work skills a highly-motivated self-starter with a successful track record Process oriented, Have the ability to focus on specific goals, Be energetic and passionate, Be able to work under pressure,
Job Description (Should and must points have to be covered and underlined)
Keywords
Job Description Form
JD NO:
Designation / Title
Tech Support Engineer / Online Monitoring Support
Date
15-Jun-22
Function
Monitoring / Production Services
Reporting to
Sr Manager
Location
Chennai
Qualification
BCA or relvant computer science degree
or
Years of Experience
2 to 3 years
or
Time to join
immediate
CTC
As per industry standard
Essential Competencies
We are looking for a Technical Support Engineer to provide assistance to existing staff and 24/7 online monitoring. His role is to diagnose and troubleshoot software and hardware problems and help our staff and install applications and programs simultaneously monitor the alerts of productions system.Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support. You will use email and chat applications to give staff quick answers to simple IT issues. For more complex problems that require nuanced instruction, you will contact staff via phone and/or provide clear, instructions.identify solutions to software and hardware issues
Diagnose and troubleshoot technical issues, including account setup and network configuration
Ask staff targeted questions to quickly understand the root of the problem
Track computer system issues through to resolution, within agreed time limits
Properly escalate unresolved issues to appropriate internal teams
Provide prompt and accurate feedback to superior
Ensure all issues are properly logged in tracker
Prepare accurate and timely reports
Document technical knowledge in the form of notes and manuals
Online production support.
Allocate laptops and desktops to users as per the recuritment.
Diagnose and troubleshoot technical issues, including account setup and network configuration
Ask staff targeted questions to quickly understand the root of the problem
Track computer system issues through to resolution, within agreed time limits
Properly escalate unresolved issues to appropriate internal teams
Provide prompt and accurate feedback to superior
Ensure all issues are properly logged in tracker
Prepare accurate and timely reports
Document technical knowledge in the form of notes and manuals
Online production support.
Allocate laptops and desktops to users as per the recuritment.
Desired Competencies
Job Description (Should and must points have to be covered and underlined)
Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
Hands-on experience with Windows/Linux/Mac OS environments
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and troubleshoot basic technical issues
Familiarity with remote desktop applications and help desk software
Excellent problem-solving and communication skills
Ability to provide step-by-step technical help, both written and verbal
degree in Information Technology, Computer Science or relevant field
2 to 3 years of experience.
Hands-on experience with Windows/Linux/Mac OS environments
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and troubleshoot basic technical issues
Familiarity with remote desktop applications and help desk software
Excellent problem-solving and communication skills
Ability to provide step-by-step technical help, both written and verbal
degree in Information Technology, Computer Science or relevant field
2 to 3 years of experience.
Keywords
Tech Support Engineer / Online Monitoring Support
