Job type regular / permanent
Full job description
: zs is a professional services firm that works side by side with companies to help develop and deliver products that drive customer value and company resultsFrom r&d to portfolio strategy, customer insights, marketing and sales strategy, operations and technology, we leverage our deep industry expertise and leading-edge analytics to create solutions that work in the real worldOur most valuable asset is our people—a fact that’s reflected in our values-driven organization in which new perspectives are integral and new ideas are celebratedZsers are passionately committed to helping companies and their customers thrive in industries ranging from healthcare and life sciences, to high-tech, financial services, travel and transportation, and beyond.
Zs’s india capability & expertise center (cec) houses more than 60% of zs people across three offices in new delhi, pune and bengaluruOur teams work with colleagues across north america, europe and east asia to create and deliver real world solutions to the clients who drive our businessThe cec maintains standards of analytical, operational and technological excellence across our capability groupsTogether, our collective knowledge enables each zs team to deliver superior results to our clients.
: zs’s cloud center of excellence team defines and implements cloud best practices that ensure secure and resilient enterprise grade systems architecture for client facing/delivery software solutionsThe cloud team at zs is a casual, collaborative, and a smart group with offices in evanston, illinois and pune, india.
The clo ud administration lead will manage and be accountable for ensuring efficient incident handling, adherence to change management process, managing response time slas of zs cloud solutionsThis will include collaborating with external teams, occasionally working with client teams, guiding and mentoring team members as needed, creating incident reports and rcas etc.The responsibilities also include availability, performance monitoring and troubleshooting; and coordination with tier 1-3 technical support.
Participate as an integral and active member of the global (us and india) operations team with the ability to be hands on when needed
Implement robust and maintainable solutions consistent with zs and industry practices; communicate software and infrastructure architecture clearly with business and technical stakeholders
Partner closely with cross-functional leaders (development/product management/stakeholders/ etc.) to ensure a clear understanding of business and technical needs; jointly select the best strategy after evaluating the benefits and costs associated with different approaches
Has full scope responsibility for diverse, complex, multiple and potentially internal and external tool sets /infrastructure elements /platforms and meets defined service level agreements
Serves as a primary point of contact for p1 customer issues/escalations for mission-critical systems/services
Develop and oversee the delivery of service metrics (performance, availability, etc.) as well as ensures continual customer satisfaction improvement
Closely collaborate with implementation teams to ensure understanding and utilization of the most optimal approach
Proactively research and introduce industry best practices and techniques
Oversee adherence to standards and guidelines for scalability, performance, resilience, and efficient operations
Create documented procedures for and oversee team while verifying issues, incident resolution, escalation management, root cause determination
Establish policies, standards, practices and security measures to ensure compliance with accepted industry practices
Coordinate and communicate with other functional groups throughout zs and externally to ensure timely communication and incident resolution
Educate and share expertise; present ideas and approaches to both technical and non-technical audiences
Know and care about what the customer wants from our service – and be willing to stand up for it!
Bachelor`s degree in cs, it or ee
Hands on experience in supporting application deployments on kubernetes( preferably eks), docker
Working knowledge of python and pyspark or equivalent is preferred
Good understanding of big data technologies (spark, hadoop, scala, etc.) stack is preferred
Hands-on experience operating large scale infrastructure solutions
6+ years hands-on experience of being affiliated with enterprise solution development and deployments
3+ years of aws architecture and operational experience
Solid knowledge of infrastructure technologies and cloud native services
Experience working in agile teams with short release cycles
Possess strong verbal, written and team presentation communication skills
This role requires healthy doses of initiative and the ability to remain flexible and responsive in a very dynamic environment
Ability to work within a global (us and india) team environment and contribute to the overall timely delivery of multiple projects
Knowledge of current data modeling, and data warehouse concepts, issues, practices, methodologies, and trends
Knowledge of devops practices
Experience of working in itil based environment
: zs is a global consulting firmFluency in english is required; additional fluency in at least one european or asian language is desirableCandidates must possess or be able to obtain work authorization for their intended country of employmentAn on-line application, including a full set of transcripts (official or unofficial), is required to be consideredZs offers a competitive compensation package with salary and bonus incentives, plus an attractive benefits packageZs is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable lawZs is committed to providing and maintaining a safe workplaceMust have received or be willing to receive the covid-19 vaccination by date of hire to be consideredProof of vaccination will be requiredReligious/medical exemptions can be requested on a limited basis upon hireNo agency calls, please.
Posted 30+ days ago
ZS is a professional services firm that works side by side with companies to help develop and deliver products that drive customer value and company results. We leverage our deep industry expertise, leading-edge analytics, technology and strategy to create solutions that work in the real world. With more than 35 years of experience and 7,000-plus ZSers in more than 25 offices worldwide, we are passionately committed to helping companies and their customers thrive.