Responsibilities:
Serve as the point of contact for customers seeking technical assistance related to hardware and software over the phone, Chat, or email.
Perform remote troubleshooting through diagnostic techniques and pertinent questions!
Experience in performing password reset, application installations and other first-time fixes
Determine the best solution based on the issue and details provided by customers
Should be competent in Problem analysis and solving issues through SOP/ KB articles
Identify and escalate tickets requiring urgent attention and coordinating with different teams
Record events and problems and their resolution in logs
Proactively monitor, follow up and expedite the resolution of assigned and pending tickets.
Adhere to work schedules, attendance and leave policies.
Respond, investigate, and resolve incidents related to desktop and mobile device operating system environment such as
br{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> Greet and welcome guests as soon as they arrive at the office Direct visitors to...
Apply For This Jobbr{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> Front Office Executive Should have Experience in Front Office Management / Client Handling Salary :...
Apply For This Jobbr{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> Responsibilities: – Experienced resource with at least one year office management and handling– Managing full...
Apply For This Jobbr{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> To be responsible for guest’s first impression of the organization, meet/greet and assist the client,...
Apply For This Jobbr{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> 35 – 45 years. Ready for Travel as and when required. Act as the point...
Apply For This Jobbr{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> Provide HR support and administration, including recruitment, staffing, performance management, compensation, & benefits. Maintain and...
Apply For This Job